Edward R.
They will not send my paper work or…
They will not send my paper work or return calls. They also blocked me on facebook
Journey Clinical was born out of our CEO Jonathan Sabbagh’s personal mental health transformation with psychedelic therapies. After gaining relief from chronic burnout and PTSD, Jonathan and his co-founder Myriam Barthes wanted to support the millions of people living with mental illness in this country to access these powerful treatments safely and responsibly.Today, Journey Clinical is the #1 Psychedelic-Assisted Psychotherapy platform with the largest network of licensed therapists in the US. Our collaborative care model connects a dedicated medical team, licensed psychotherapists and eligible patients, enabling the delivery of high quality mental healthcare at scale. We have started with Ketamine-Assisted Psychotherapy and look forward to continuing to expand access to new FDA-approved psychedelic modalities as they become available. Find a Therapist
Journey Clinical (journeyclinical.com) has 116 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Showing 14 reviews with 1 star · Clear filters
Edward R.
They will not send my paper work or return calls. They also blocked me on facebook
Greg P.
I paid an initial $362 which included an assessment and initial 2x dose. ten days later I got a message the 2x dose was ready to ship and got a tracking number. A few minutes after that I got a another bill for $358. So this was $720 for a ten day interlude. I balked at paying the additional charge of $358. The original prescription was cancelled. Braun pharmacy seemed baffled but said the doctor cancelled the Rx. This outfit is a money pit. They get you hooked for about $361 but if you don't pay that additional $358 you get nothing.
Joshua S.
Cancelled my initial appointment many times. Doesn’t care about patients . Just wants to make money and take no accountability or liability. Horrible provider. Find any other company for services you need
Ed R.
I have called. 3x times no call back..ask for my patients notes and copy of prescription,,,they only will call when they want more money
Laura J.
I was referred to Journey Clinical in order to do psychedelic-assisted therapy. My experience involved getting dozens of auto-generated emails and surveys that made me feel like I was buying a mattress, not engaging in a healing journey. When I sent an email expressing dissatisfaction, however, it took a full week and three separate messages to get a response. The practitioner I was paired with was late to one session and cancelled another after I had spent the full day preparing (fasting, abstaining from caffeine, etc). She didn't respond to calls or emails from my existing therapist who reached out to her to share information. When I expressed my concerns about this pattern, she hung up on me. None of the individual instances were terrible (actually, that last one was), but it felt like death by a thousand cuts -- not what you want if you're looking for support to pull out of a depression.
Response from Journey ClinicalNov 3, 2025
Hi Laura, We’re sorry to hear about your experience. We take feedback like this very seriously and want to make things right. Our team has reviewed this internally, and we invite you to reach out to [email protected] so we can follow up directly and ensure you get the care you deserve.
Arielle G.
I am STILL waiting on my prescription to be filled and not only have I already paid for it, I can't get anyone on the phone to provide any explanation as to why my medication hasn't been sent to me. You have to pay for your visits and medication up front but there's clearly no guarantee that you will ever receive what you pay for. This place feels like a scam and highly advise against using them for KAP therapy.
Response from Journey ClinicalSep 18, 2025
Hi Arielle, we’re sorry to hear about the challenges you encountered in your experience and are committed to improving our platform. After you left your review, I notified the appropriate team and they let me know that they were in communication with you to resolve this issue. We value your input and thank you for helping us grow. If you have any outstanding questions or feedback, please feel free to reach out to [email protected] to discuss this further.
Tony A.
you could just respond to my messages
Response from Journey ClinicalAug 14, 2025
Hi Tony, Thank you for taking the time to share your honest feedback. We apologize for difficulties in communication that you experienced. We want to acknowledge that current response times from our Patient Support team are experiencing delays due to a combination of factors, including low staffing and increased absences related to vacations and illness. We have notified the appropriate team and they will reach out to you soon.
Shaun M.
Great setting up, but decide to go elsewhere, and their "clinicians" drag their feet with discharge paperwork. They will also lie about clinical studies and what other providers do. It's all about money with them. Stay away.
Response from Journey ClinicalJul 7, 2025
Hi Shaun, thank you for taking the time to share your honest feedback. We’re sorry to hear that you had a negative experience. Please feel free to reach out to [email protected] to discuss further.