JostensReviews of jostens.com

I'm with everyone on this. Our great kid is graduating, we have only one choice...to buy a cheap polyester robe and some trinkets added in from this company for around $82 plus another $20 that they add on without warning you, just before you pay. The entire package will be thrown in the dumpster after graduation. I can't think of a workaround for this, other than demand that your school stop cooperating in this massive scheme. This company knows it has you where they want you on this occasion, and you will do your best to give your senior a graduation experience where they need to look like everyone else at school. Absolutely a scam. And their website is almost unnavigable, and prompts you to keep spending all the way to the end and past.

To all the parents out there, PLEASE don't ever order your child's ring from this company! Go to Herff Jones, ETSY, heck, even Amazon! Wrong ring/style came in, did a re-do and STILL wrong. Said either accept or we'll give you a refund. That's sort of tough when you need a ring by a certain date. Horrible customer service, they don't care about you or your kid, you are simply a number and a dollar sign. Save yourself the heartache and buy elsewhere, trust me!

Garbage legacy company. Their website is operated by a 9 year old. It's the only logical explanation. Jostens one main goal is to get the year right, and they're a year behind. Incompetence at best, complete idiocracy at worst. Not a good look or experience. Next kid that graduates, WE WILL NOT UTILIZE JOSTENS, and save our sanity.

Very high prices very poor low quality your better off ordering from amazon even SHEIN . If your looking to buy low quality products for high as prices this is your place. If I could rate 0 out of 10 I would . Shut this place down immediately

Just did the yearbook ad for our daughter and it was the most painful experience trying to get the website to work. Pictures were a pain to ad. No numerical word counter as your typing the word part of the ad. You get to end with not enough space. It kicks you out or backwards constantly causing you to lose progress having to restart. I almost didn’t complete out of frustration. Took me over an hour to ad 3 pictures and a small paragraph only to be charged $4 for convenience fee when I did all the work. What was convenient? $74 dollars for the smallest ad is ludicrous. Not buying photos, rings, or graduation accessories due to outrageous prices. Buying elsewhere saved me over $1000 dollars. Get ur pictures done elsewhere for 1/4 of the price. Rings were $80 from a local jeweler. Customized graduation accessories from Etsy $60. Pics $45. Save the money.

Placed an order on 11/13/25. Sent email to request partial cancellation 2 days later 11/15. Received automated email with case number. No further response. Got email saying entire order was shipping. Called customer support to get refund for part of order I didn't want. Absolutely refused. Avoid this business like the plague.

The website says you have 24 hours to cancel. It's a lie.

This is a -1m review. I cannot cancel my daughters ring order because they refuse to. Seriously! Worse customer service I have ever delt with. I hate them I am refusing to pay for their crap they call a class ring!