JostensReviews of jostens.com

Many people expressing my same frustration. The silly part is jostens is a monopoly. There simply is no other choice. I paid in November, received no further communication other than an order confirmation that showed among other things a $20 charge for service and delivery with 12 of that being specifically for delivery. Well jostens idea of fulfillment is a text message telling me that my kid needs to pick up their ‘stuff’ and the message was sent at 9:53am for a 10am pickup time. My senior went there and Nope, no items. We’ll fast forward and still have no items we are one month away from graduation, no announcements available no other communication. So I call jostens and the individual went through great lengths to tell me I wouldn’t get delivery and it is up to me to collect the stuff and seemed to think my expectations were completely wrong. If this review can help I will say this. Just make your own stuff through a different vendor. Don’t try to work with a monopoly that has no vested interest in changing there business practices. Talk directly to schools and get them to provide a cap and gown. Just don’t deal with jostens If you work for jostens I am sorry that you have to stand in front of such poor business process and practice. You deserve better as well.

I too would happily give zero stars. Ordered my daughters graduation items in November, just received some of the items and they are damaged. The entire package looks like a car ran over it, everything was wrinkled and warped. I attempted to iron some of them where I could at least them out. Contacted Jostens and the school weeks ago and just today finally got a returned call after threatening to file a complaint with the BBB, they photos (same photos sent 6 times within emails sent) and said someone would review and get back with me. Who wants to bet I hear crickets. The customer service is 100% lacking, they require you speak with your "assigned" rep which NEVER returns emails or calls. I am glad this is my last child and I will never have to order ANYTHING else from them. AWFUL!!!!

If Zero stars was an option, that would be the choice. The customer service is dog poo and I knew they were straight up lying on the phone. If I'm lucky, my order will arrive sometime AFTER graduation so that is utterly useless and a waste of $200. Could have done better on my own, but Jostens used to be the "gold standard," for these milestone moments. Not anymore.

I remember this company from when I was in high school. I had no problem then. I have had two children where I directly worked with this company because the school required their company for cap and gown, and then bundled other items of your choice. I had issues with my first child not receiving a cap and gown that I paid for in full, and he ended up having to borrow them. My second son had his class ring lost/stolen at a shipping facility, and the rep (who actually was extremely helpful - if he was being reviewed it would be much better) re-ordered and had it shipped without too much issue. Fast forward to the day of my son needing to pick up his cap and gown and I get an email from Jostens saying I owe them another $40 to get his cap and gown. I have the receipt for paid in full and the bank statement. If you can get away with avoiding this company, don't buy anything from them. The customer support people may be nice, but the company is dog squeeze!

I ordered the doctoral regalia and received the wrong one. The doctoral regalia that I paid over $1000 for is incorrect. I require the blue robe with the blue velvet piping, NOT the black robe with the blue piping. I called and spoke to several people out of the people that I have spoken to 1 hung up on me, and 3 couldn't help me. How hard is it to get a blue robe with blue piping..that's simple. I spent 3 years in college, fast track, paid a lot of money for school, only to have the incorrect reagalia, and have paid over $1000 for something that I did not request, and they don't seem to care. I bet if the issue were something else of their interest they would care.

A service and delivery fee of 50% is crazy when it doesn't even get delivered to your home.

Beyond frustrated with Jostens! I will NEVER order another thing from this company EVER! I ordered my daughters graduation invitations on 3/3 (that I spent almost $200 on for 50 invitations) that won’t be here in time to even send out for the graduation on May 8th. After emailing them they are unable to cancel my order and give me a refund until I receive the invitations then I can send them back! This is an awful way to do business.

Would give zero stars if it was offered. Terrible customer service. Refuse to follow their own policy. I requested a refund on Jan 8th, 2026. It was approved and told it would take 10-15 business days to process. After multiple emails, over 6 weeks later, I finally got a partial refund in SOMEONE ELSES NAME! It took another several weeks to receive the second part of my refund, it did actually come in my name. They want me to have the person (who does not live in my home) to go to the bank with me and sign it over to me. Ive already made them aware that we have gone to the bank and they said that was ridiculous. The policy states refunds are given in the way they are received. I have a confirmation email also stating this. They received $300 from MY debit card, but refused to refund it that way. I would never do business with them again. Such an unnecessarily awful experience. I did report to the BBB with all the proof of the owed refund, but they also ignored the many attempts the BBB tried to reach out. So, that report will be reflected on their site. Buyer beware! It is now April 2nd, as of today, they are simply refusing to issue my refund in my name.