JostensReviews of jostens.com

This was my first time ever buying a yearbook, and I was really looking forward to having a memory I could keep forever from my senior year. Unfortunately, I had a very upsetting experience with Jostens regarding my senior photo. My photo was showing correctly on the school’s platform, but there was still an error on Jostens’ end that caused it to not appear as expected in the final yearbook. By the time I found out, the yearbooks had already been printed, so nothing could be done. It honestly felt heartbreaking and frustrating because this was something I was so excited about and it’s a memory I can’t get back. I also felt like the communication wasn’t clear or fast enough to help fix the issue in time. For something so meaningful, especially a first yearbook, I expected more care and attention to detail. I just hope no other student has to go through the same experience. I hope they can either give me my refund or reprint it for me. I would recommend not ordering anything from jostens.

Customer service was disappointing. I ordered a regalia kit only to realize it was missing a stole/sash. The order was placed on Saturday, and I emailed customer service within the hour requesting a cancellation. On Monday (which was a holiday), I received a shipping notification. I responded to that notification reminding them that I had already requested cancellation. Customer service (Clara T) replied stating: “We have already received your message regarding the regalia. However, your order can no longer be canceled because it has already been shipped.” So essentially, they acknowledged receiving the cancellation request but chose not to process it before shipping the order. I then called customer service and spoke with Melvin, who spent nearly 40 minutes diligently trying to track the order and ultimately issued an RMA. Melvin was helpful, patient, and actually seemed to care about resolving the issue. What makes this even more appalling is that this company appears to hold contracts with — or near monopolies over — many schools across the United States. With that level of market control should come better customer service and accountability, not what feels like a money-grab approach that ignores timely customer requests in favor of pushing orders out the door regardless of circumstance. That level of customer care should be the standard. A generic “too bad, it already shipped” response after acknowledging a timely cancellation request is frustrating and unacceptable.

Is incredibly unfortunate we have to order substandard goods through Jostens for our kids' milestones. Spent well over $100 on a yearbook to have it personalized for our kid. Got it considerably damaged in the mail. First contacted thru online form - got response that they may see my note w/in 3 biz days. Normally, I wouldn't care as long as resolution but this is timely w/ school year ending. Next, spent about 20-30 min on the phone with a rep to explain we need this addressed immediately as - of course - the books were received in the last days of school, and kid needs it to have friends sign & such. He understood, & noted, it was a personalized copy, & when he asked I email him photos I asked him to stay on the phone w/ me to confirm he got them. no, no, photos didn't come thru he says . . . until I mention I also bcc'd my own 2nd email and they came through just fine to that one. Oh, try again - NOW he got them. Can't fault the rep - clearly this is the standard script and handling of calls they learn. Couple days later I got a vm from another rep who simply said - ask the school for another copy IF they have extras and to call back the general Jostens ph# if any further issues. I have no further issues, just *still the initial issue* that wasn't addressed. Sub standard, overpriced product; pointless to call into customer service - and all because there is no competition or choice & they know it. Terrible way to handle things when it comes to milestones & memories. Thankful we didn't order all the extras they kept promoting w/ nearly daily emails. It's too late for getting a new book bc the school year is over, but now I would like a refund. Can guess what my chances will be there.

Mailed in my classroom from 1993 that was showing orange hue on the gold and they polished it to shiny yellow and shipped it back no charge. All I had to pay for was the insurance to mail it to them. Very satisfied and will be buying a class ring for our son when he graduates May 2027!

Rather disappointing. I ordered my cap and gown from Jostens a little over 7 months ago. Today was the day my classmates and I pick them up and everything was going great until it came to actually getting my order. Turns out they ‘accidentally’ given my stuff way to the wrong person. No biggie, I understood that they were under high pressure and demand and mishaps likely occur. However, what really irritated me the most is when the guy (Didn’t catch his name) claimed I already picked it - Mind you, that was my second time in the line since the first round they said they didn’t have it - and proceeded to, get this, pull out the same slip I had already signed prior. Yes, the same exact slip I signed and left since they couldn’t find it. I was beyond confused and couldn’t figure if I should laugh or be concerned for this man’s mental being. We had a back-and-forth with me retelling how **he** was the one who told me to come back after lunch. Fortunately I got my cap and gown with them having to repackage it, but regardless the communication was similar to one talking to a brick wall: One-sided. I could go on about the other things I didn’t like for organizations, slow delivery with announcements when graduation literally around the corner, and of course over-priced items. I really hope this experience isn’t common because if so, this company needs to get it together. It should NEVER be this hard.

Someone needs to push our schools to change graduation suppliers. Jostens is making an absolute killing on overpriced materials, and their customer service does *not* match the price tag. We placed an order that qualified us for "free" photo cards. We ordered them… and they never arrived. When we contacted Jostens, we were given the full runaround. They told us we had to contact our local rep. The local rep’s line said we had to make an appointment. I called twice and left messages. I sent two emails. No response. Nothing. I finally called the main office back and waited on hold for an unreasonably long time just to get basic help. When they finally answered the line they said they could offer me a refund it will take 3 WEEKS to process. This is what happens when one company has a monopoly. Schools deserve better. Families deserve better. Students deserve better. It’s time to break this monopoly and bring in graduation suppliers who actually care about the people they’re serving.

OUR YEARBOOK ARE GOING TO COME AFTER GRADUATION SO I WONT BE ABLE TO HAVE MY YEARBOOK SIGNED BY MY FRIEND RUINING MY SENIKR YEAR

I purchased a mahogany diploma frame for my PhD diploma when I graduated in December of 2024, costing $250. It did not come in until March of 2025. Due to plans to move, I did not open the frame until March of 2026. Upon opening it, I found that instead of the diploma frame for the PhD, they sent me the diploma frame for a bachelor's or master's diploma. I had followed the links they sent in their promotional emails to find and select items to purchase for a doctoral graduation. When I contacted Jostens to request a correction, offering to ship the frame they had sent back to them, they replied that my frame was out of the warranty period. I replied asking if there was a way to escalate the issue or request an appeal. They replied stating it was out of warranty, that it was the wrong size frame as it was not for a PhD diploma, and provided me with the link so that I could go and purchase the correct frame, which would cost me an additional $286 plus tax plus shipping and handling.