JostensReviews of jostens.com

Scam company, who have cloned my card details and trying to take payments. Never heard of them before and can see they’re based in the US. Reported the company for fraud! DO NOT DEAL WITH THIS COMPANY!!

Buyer beware. This is a terrible company trying to thrive on name recognition alone. We ordered graduation announcements in mid March from Jostens. And they were delivered May 12th. Even the high school was surprised at their late arrival. When we contacted Jostens about the 2 month delay in arrival, we were told announcements are intended to be sent up to 6 weeks AFTER graduation so a congratulatory note can be sent to the student, not beforehand to notify family and friends of the upcoming event to make plans to attend. So according to their customer service, taking 2 months to send a $200 order that arrives 2 weeks before graduation is perfectly acceptable.

I am completely and utterly disappointed with my experience with Jostens and I will not be using them in the future, nor will I recommend them to a family/friend. I work at a university and ordered graduation stoles for our graduating credential students. I ordered them 2 months in advance and paid for expedite shipping and it's a good thing because they were sporadically delivered while we patiently waited to receive them all so we can give them to our graduates for a ceremony they would be a part of. Two packages arrived EMPTY so two of our candidates were the only ones without a stole - it was devastating to see them so sad as they were taking group and family pictures. I called Jostens and had to re-order the two missing stoles and again was told one delivery date but only to have them delivered days later. I received the new orders and AGAIN they were wrong! The names on the stoles were incorrect. I give Jostens a ZERO!

I ordered my doctoral robe and regalia before the deadline given to me by my university, but as of the day before graduation I had no robe. I called and my order had not even been started! I was given a full refund, but that doesn't give me a robe to wear to my graduation tomorrow. DO NOT BUY FROM JOSTENS! See if there is an alternative!

This company is terrible. Please find somewhere else to buy you school graduation supplies. Please don’t let you child’s precious memories go up in smoke. Stay away!!

I got the wrong grad cap and gown for my graduation 5 days before after they delayed it. I was expecting a little more organization from a company that supports college students but apparently they cant.

Josten’s LOST my son’s Letterman’s Jacket! Over 500 dollars and I can’t even get the local representative to explain what happened to my son’s jacket! It was in her possession. On April 11, and she called saying it was in. We said we would go pick it up and I paid the balance over the phone with a credit card! Never even set eyes on this jacket. She said it has to go to the school for a PO? Whatever that meant and now the jacket is unable to be found! She won’t answer the phone and no one in the school knows anything about the jacket! It’s ruined my son’s senior year. All because this woman was so incompetent to not just allow us to pick up the jacket. I’m beyond angry! I have spent thousands with this company and I am going to do all I can to make sure everyone knows what we’ve experienced and how disgracefully we’ve been treated in all of this! I feel like his jacket is in the trunk of a car or just hanging somewhere and this woman who demanded that this jacket not be given to us,the owners of the jacket but to go to the school first, now has no answers! I am astonished a company could do business this way. Graduation is less than a month away and now I’m going to have to pay for an attorney and sue Josten’s for mental anguish and my son’s whole senior experience being ruined.

Spent over 5 hours on multiple phone calls and processing a return at USPS. Every step of the way needed hand holding with me proving with receipts, tracking, emails, etc... that each step had taken place. Unfortunately, Jostens seems to be a monopoly that many schools use. The hide the plain "cap and gown" package at the very bottom of some webpage, so it seems that expensive packages with fancy paper invitations, etc... are the only option. Frankly, except for weddings, I've been doing invites to parties for the kids digitally.