Josh's FrogsReviews of joshsfrogs.com

Their website gives unreliable delivery dates. I ordered feeders for my lizards on November 13th. When I selected my address the delivery date was shown as November 20th. Given the cold it seemed reasonable that they would ship express. We are LEAVING tonight ( the 24th) and still the package is not here. When I contacted them to let them know they replied that what pops up on their website is not reliable ?????? What ?? I would NOT have ordered these if I had known the delivery date was not reliable. Now those poor insects will die a slow death in the cold , inside the package, because no one is there to bring the package inside. Even if feeders, animals should not be tortured unnecessarily. I will not use this company again.

Poor customer service. Poor quality product sold through vendors. Will not stand behind their substandard product.

They state order ship times and you expect to have to be available to receive them so they don't die. Then they just don't bother to ship or send any sort of order updates saying they don't have any intention of shipping on their stated schedule

Josh's Frogs is FABULOUS! From their pets to feeders, Josh's Frogs truly delivers top quality at great prices. Everything I've gotten from them has always been top notch. The feeder insects arrive alive, shipping is fast and each package is properly packed to arrive intact and safe. Never any issues. They deliver when others fail. Our local pet shops do not have the diversity, quality and care that are a part of the Josh's Frogs experience. Every item has always been received when and how they said it would. 100% so far. This is my second year buying from them and it is always a great experience. Buy with confidence your pet (or feeder) is well taken care of and will exceed your expectations. Great company, great products, great service.

I've received too many dead bugs from this vendor, and they like to argue fault and don't take ownership for their mistakes. I had order pinhead and 1/2 inch crickets. The 1/2 inch were too big, and the pinheads were too small, so I placed another order for 1/4 inch crickets, and they arrived the same size as the pinhead crickets. Customer service refuses to acknowledge this error and says they are correctly sized, when they are not and refuse to refund me for the item or the shipping for the dead insects arrived. If this is how they treat their customers, I cannot imagine how they treat their animals.

Worst experience. I got handed a box with dead bugs, HALF of a culture kit? Like what? Literally HALF OF THE PIECES OF THE KIT MISSING. Missing a plant, the ones that did arrive look like they’ve been walked on and don’t look like they’ll even survive. Wtf did I pay you guys $200+ for?? Empty containers? A bucket with no lid? Dead plants? Dead bugs? wtf kid of business are you running. Scammy at the very least. Buyer beware.

ORIGINAL REVIEW: I do not recommend buying live feeders from Josh's Frogs, especially crickets. I placed my order on a Friday morning and requested for the package to be held at my local post office for pickup because of the hot weather. I emailed them before placing my order to make sure I did everything right for having it held for pickup. The cart page claimed that the crickets would be delivered by Wednesday or Thursday. They didn't even end up shipping the order until Tuesday and for some reason they shipped via Ground even though I paid about $14 for shipping, so the crickets didn't arrive until Monday the following week. They were in transit for 6 days and by the time I got them, a large portion were dead. To make matters worse, the post office had trouble communicating with me about the status of my package because Josh's Frogs neglected to put my phone number on the outside of the package for the postal workers to call me. In my opinion, Josh's Frogs does not operate their live insect shipping very professionally. This was the third time I've received a shipment from them with a significant portion the insects DOA. All of that being said, I have had great experiences buying dry goods and plants from Josh Frogs and would enthusiastically recommend them for that. And their customer service is very prompt with correcting issues. However, while their live arrival guarantee is great and all, it's not worth it to me to reach out to them for a $3 partial refund when the greater issue is that my animals still need to be fed and I have a migraine from the stress of driving and calling around all day to figure out what is going on with my package. This isn't even the first time I've ordered live insects only for them to be DOA. I personally do not find the hassle of their live insect shipping worth it, especially when there are other insect sellers online who handle it much better. UPDATE: I bought some bags of Live Oak Leaf Litter that were supposed to be 1 gallon, but they were much less than one gallon in volume. I took a photo of a bag of their leaf litter inside of a 1 gallon freezer bag to show the size difference and wrote a review on the product page so other customers could be aware of what they would actually receive. Josh's Frogs REJECTED my review. They also rejected my review about their crickets. This has shown me that Josh's Frogs should not be trusted for any purchases at all which is a real shame because I was a long-time customer. They even tried to get this Trust Pilot review removed, but I followed up with receipts as proof. I'm updating this review to one star. Don't waste your time and money on this business with shady practices.

While I did have an issue with my order, the customer service was elite. They were quick to reply and to make things right. While I don't anticipate needing their products in the future, I would consider trying them again if needed.