JOLYNReviews of jolynclothing.com

I HATE THIS COMPANY. Their shipping is more than unreliable, and their sizing is so wrong. The black liner under the suit causes horrible chafing for the bigger legged girls and it makes the suit look atrocious. The fabric does not move with the body whatsoever.

Recently purchase the Brandon 2 pink flowered suit. It’s so fun and cheerful until it gets wet! The black lining makes it look dingy and dirty. Why would you line a pastel suit with black? Not impressed Jolyn.

I am a Canadian customer but luckily have access to a mail forwarding service just across the board so did not have to pay for shipping etc. The products I ordered did not fit, and I was worried about crossing the boarding in time to return them because my passport was stuck at Canada Post (if you know, you know). So I reached out to customer service to explain my situation, they were so quick to respond and so helpful! They sent me return shipping label for Canada free of charge. It's been weeks since there has been an update on the package I sent back, so contacted them again and they processed the refund right away even though they haven't received the package yet. In a nut shell I would definitely buy from them again, just making sure to really take into account the sizing guide and look at try on hauls/reviews before hand.

Canadian customers. Buyer be aware… shipping takes at least 2 weeks. PLUS $30 duties upon receipt. A $68 USD purchase ended up being over $100 suit. Not worth it!

If only I could put a negative star. Canadian customers are been ripped off when ordering from Jolyn website and without being properly warned beside if you take the time to search and read the small prints on their shipping terms (which are very vague as they are not mentioning what you may be exposed to pay). I ordered 2 bathing suits for my competitive swimmer daughter . 2 bathing suit cost me about 200$ CAD (with a 21 $ CAD shipping fee). When I placed the order, no mention of any other potential fee was mentioned. When I picked up my order a surprise came with it: a custom fee of 38$CAD (+20%). I am not mad about paying a custom fee if this is their terms, but I would have liked to be properly informed.

We planned to outfit our synchro teams with Jolyn this year. My daughter purchased her solo suit early... and we put a stop with everyone else immediately when we saw the charge that went through. There was no warning of excessive shipping fees until credit card was processed (nearly double the price of the suit). No warning that import fees on arrival would be ANOTHER $65 (to Canada--big surprise at the door). Took months to arrive. No customer support. Seriously-- we paid over $250 for ONE suit that arrived too late for the first meet. It was an expensive lesson. We've since pivoted to EliteXpressions (and feel safer because of it). Seriously disappointed with Jolyn. 0 stars.

I tried to return multiple items from my order. I was not able to return many of them. It said “final sale” on the return page. I thought I made a mistake but Even looking at the website now it says the items are on sale but nothing about final sale. It lists the return policy but doesn’t mention the fee charged or that sale items are final. I even added the items to my cart again to see if it would warn me about final sale and nothing came up. Websites who have a good reputation and get repeat customers do not trick you into owning items you have no use for.

Quality of material has changed massively. Patterned suits wear quickly and stretch which is not advertised. material has faded and does not retain size. Customer service it bad. Have previously brought suits from them and been extremely happy with them but recently repurchased two and quality is awful. Have had one suit for 5 years with minimal stretching and wear but now looking to replace my new costumes 4 months after purchase due to stretching. Customer service admitted that patterned material wears faster which is not disclosed on website. Quality of costume used to match the price paid, which is no longer the case. Will not be buying from them again.