JOLYNReviews of jolynclothing.com

I ordered during the Labor Day sale and had a similar experience to others - my order supposedly was shipped and has since been sitting in the same warehouse and not been updated since. I have reached out to Jolyn multiple times for updates, and they have not contacted me back or helped me to resolve this issue. Incredibly disappointing and will not be ordering from them again.

I've been a long-time customer of Jolyn. I ordered several suits during the latest Labor Day sale. It has been more than 10 days since the shipment was sent from CA to CA. I've emailed customer service three times, and they keep saying it is in transit. The package is lost! It hasn't moved from Whittier, CA in 8 days. I have requested to issue a refund to my CC, and the response is the same: the package is in transit. Enough is enough! I want my $ back.

**Increasing my score by 1 point because after posting this I got an email from customer support saying they refunded my order.... but it doesn't solve the fact that I found items on sale, purchased for a trip, and now won't receive them** I ordered several weeks ago from Jolyn and no issues; order was to my house within 48hrs. Then placed an order during their labor day sale and it said "shipped" same day. It's been 2 weeks and no updates; when I reached out to customer service they were completely unhelpful. I reached out again to try to escalate the issue as I was hoping to have these items prior to a trip I had planned :-( Based on this website it looks like I'm not the only one disappointed in my experience with this business.

Went to the AUSTRALIAN website- I thought this company originated here but apparently not? Last time I purchased for my daughter prices were in Australian dollars. So I head to the current sale on the Australian website, buy her some sale items and discover I’ve been charged in US dollars which is now their default! What a scam, last Jolyn purchase I make, so dishonest

I was aware Jolyn has a 6 month warranty so I wanted to claim it on a Jolyn suit I purchased from Swim Outlet- but they wanted me to go to Swim Outlet which was far past the return and it’s not their products it’s Jolyn’s and their warranty. The warranty is only through their site and not the product- that’s BS! The warranty should apply to the suit not the suit when bought specifically from them. I was offered a credit when I mentioned this and have yet to even receive a reply when I said that was acceptable.

Updated: I have been ordering from Jolyn for years, never had a problem, always satisfied with sizing, quality, and style! Recently I had my first and only issue: I had a shipment lost within their system. I did email multiple times, to find out later that the case was escalated internally, but had not communicated with me. They finally rectified it: offering an exchange and partial refund, but only after a lot of messaging and escalation. I would have appreciated more transparency earlier on. All to say other than this one instance out of many positive experiences, which was solved eventually, I’ve been a happy and loyal customer of Jolyn!

After purchasing one item for my daughter I began to receive text ads multiple times per day. I politely requested to remove me from their list a few times without success. I haven’t receive a single response from customer service and am still receiving text multiple times per day. DO NOT PURCHASE anything from this company unless you want to be constantly bombarded by text ads and receive no response or support by them.

Lousy return policy, no exchanges.