ReelReviews of joinreel.co

I love my purse this my second purchase I’m very happy

Responded to my concern in a timely matter.

Shania and Her team is the best... This is the best website created. You ladies are awesome. Joinreel is the best!

Efficient and helpful.

I have nothing bad to say! I’ve used reel to get several luxury items and it’s always a pleasure!!! I was a little uneasy about not getting tracking info on my last reel and when I messaged to inquire, I found out that it was out for delivery that day so I had to change some plans to get home to receive it! Otherwise, it’s a great service and I’m happy to have it as an option when making a large purchase!!

Amazing . Awesome service. I got my Gucci’s and I love them.

Shania from Reel was super friendly and answered my questions quickly. She even went out of her way to personally push my order to the purchasing team so it could be sent to me faster. Fully impressed!

Incredibly unhappy with my entire experience for a number of reasons. 1. My reel was apparently set up for the last payment to be $15 when their system is only set up to withdraw the set amount you sign up with which means a whopping extra $127 was overdrawn from my account. 2. When trying to clarify the confusion they only have a messenger to reach customer service so response time is about 12 hours between messages if they’re offline. 3. Email correspondence was virtually non existent and was only sent emails when I reached out to support. 4. I confirmed my item size via support and they said that they would process my order. When I reached out they said I needed to confirm it via email. So what was the point of confirming it through support? 5. Back to the overdrawn money, I receive an email stating I only had a $26.65 credit to my account so this is when I really start getting frustrated. That’s a huge discrepancy from the extra $127 I was overdrawn. Mind you they have a 10% cash out fee to return your money to your bank account. All of which my balance is not accessible on the website, you need to confirm cash out through support, and it takes 10 days to be returned to your account. 6. Replied all of this to support and guess what? They’re offline so I have to wait for a response. This whole experience has been a nightmare. Will definitely not be doing business again and would not recommend it to anyone. Definitely a site that has a lot of potential but all of this confusion is ridiculous. I really hope this all gets sorted out.