Juliana
Horrible!!
Horrible!!! Supposed to pick me up at 9:45 AM and called me st 9:25 AM to confirm pick up but at 10 AM no ride yet. Freaking out that I would miss my medical procedure, I started calling them but no answer and had to leave message - which was never returned. 5th call finally got thru and after screaming at them to find me s ride ASAP, they finally got me a ride at 10;15 AM - NOT what I had arranged with them the day before! Thankfully the traffic was light and I was able to make my appt but they put me thru unnecessary stress and aggravation which I did not need prior to a medical procedure. BUT they weren’t done yet. Got hit with a double bill from what I was quoted so I have to call them again. They tried to justify the double billing due to them hiring me s third party driver for my pick up- was that my fault???? So another screaming match took place (thought I was done with these people) and finally they did credit me one of the charges. After all the crap they put me thru, the ride did hsve been for free but I will take what I get and getting charged what I wax told I would be charged is fine and the drivers were very courteous and nice so thank goodness for them!!! Getting a ride home went much smoother than getting to the hospital- I will never use them again!!!
Response from PapaSep 18, 2019
Juliana, Papa would like to take a moment to sincerely apologize for letting you down and causing you undue stress. We have identified the issues that caused this problem and have taken action to rectify it. I would understand your apprehension but if you ever need our services again and decide to allow us to redeem ourselves. We can show you how a Papa visit would go without a hitch and we can offer you a 10% discount in such a case. Thank you so much for your time. I hope you are recovering well from your procedure.