PapaReviews of joinpapa.com

great idea and excellent execution. Our driver Joel Sanchez called us several times before arrival, confirming our ride to the airport, providing ETA, advising of a traffic condition. He is a delightful young man and we enjoyed our trip with him. The only negative point in the Joinpapa experience was you advertising $12/per trip with the first trip free. That did not happen to us. Was there some special condition or just a ploy to get us join?..

Member was unavailable. I contacted Papa Pal by phone for 1.5 hours, as well as by chat support. When Miriam finally answered, she was unable to find visit. When I explained the situation and asked what happened, she asked was I looking for compensation (and did not answer my question). So I asked what was the compensation and she stated I would not be getting compensated. I asked to speak to supervisor. She said she was the supervisor. So I asked to speak to a manager. She was the manager. I asked for another manager. She said she would give my information to the supervisor that was unavailable. I do Not appreciate being lied to! I was told from a previous situation not to go to a member's house without confirmation from Papa when member is unresponsive or you will not be compensated. I explained that to Miriam and she stated that I didn't go to member's residence and take picture of door. I told her again I was told by them not to go over without confirmation. She stated that "will not be compensated." I asked for her manager. She said she will give my information to the director. I asked for another manager. She stated she would give my information to the supervisor that was not available. So now I have a manager from Papa call center that said her name was Miriam but lied about who she was, did not listen or answer my questions, and felt that she wasn't getting anywhere so she disconnected the call. That is very bad business and to be in a position of management makes the whole company look bad!

On Saturday morning was suppose pick up 5:30 am no body show up no way contact Papa earily morning had pay uber get work later got hold person said some how was canceal but never call me back explain detail. That is bad business

Maria was an angel, thank you!

Joshua is a great driver and very interesting conversationalist. Thank you!

I was extremely pleased with your driver Danela Costa. On time and very friendly. Highly recommend her. As a senior citizen and on a tight budget I am very grateful for this service. e

An absolutely humanitarian services to the elderly community.

This is the worst Senior service I have ever encountered, I have requested service twice in the past 2 weeks and both were a disaster, I called the day before to make sure my assistance will arrive on time and stated yes the next morning I get a call from PAPA PAL and stated to me the person has canceled and are working on finding another assistance I stated I have prescriptions to pick up I have Walmart food order to be picked up I had to go to the bank to add funds and all these errands were very important to me. PAPA PAL can not be trusted they have lied to me more than once they are so unreliable in all aspects. I will file a formal complaint and possible further actions.