Hope
It was awesome .
It was awesome .
Response from PapaNov 4, 2025
That's great to hear! Thank you for sharing your feedback with us, Hope.

Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.Established in 2017, Papa offers the following services: transportation services, running errands, help around the house, teaching technology and offering an amazing social experience. Although Papa’s main office is located in Miami, FL, Papa is now available in all 50 states through the convenience of our app. For more information, visit www.papa.com.
Papa (joinpapa.com) has 1,010 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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1,010 approved reviews, newest moderated first
Hope
It was awesome .
Response from PapaNov 4, 2025
That's great to hear! Thank you for sharing your feedback with us, Hope.
Ellen B.
Papa is great for anyone who enjoys people. I'm retired but enjoy working when I want to work, not when someone tells me I must show up. The people I assist are so appreciative, what a change from working in health care and being told you can be replaced.. "you are a dime a dozen". I've never felt that way when speaking with Papa representatives. Finally.. I love my job.
Response from PapaNov 4, 2025
Thanks for sharing your feedback with us, Ellen! We appreciate you and all of the awesome work you do as a Papa Pal! 🌟
Karem Benique C.
Love the papas, they are usually kind and nice. I feel it’s meaningful work
Response from PapaAug 13, 2025
Thanks for sharing your feedback with us, Karem! We appreciate you and all of the awesome work you do as a Papa Pal. 🌟
Ganesha C.
Me gusta papa pal porque es una aplicación confiable para trabajar. 100%. También ayuda a conocer y ayudar personas nuevas. Estoy muy contenta y agradecida con lo que hago y porque me hayan dado la oportunidad de trabajar para el servicio de papa.
Response from PapaAug 13, 2025
¡Qué bueno saberlo! Gracias por compartir tus comentarios. Te lo agradecemos. 😊
Maria G.
I like the flexibility, I like the friendships formed with the members, but I dislike that I only get for mileage while I drive with the member. My work is limited because a lot of members live too far and I won't pick up the visit, because I'll use too much gas to get to the visit. I'm upset that we cannot provide transport to medical appointments. The app has a lot of issues and finally the PAY NEEDS TO BE INCREASED. Also if someone urinated in your front vehicle seat, we dont get compensated.
Response from PapaAug 13, 2025
Thank you for taking the time to share your experience with us. Rest assured, we take all feedback very seriously and all reviews are raised with the relevant team for consideration.
Mele T.
I had a papa pal come twice and she was good but she was not doing much but rushing through simple jobs, loafing the dishwasher and mopping the floor. I watched her and the way she was working. I have scheduled for 2 hours because I needed the work to be done probably. I was not happy I ended up reloading my dishwasher and drying up my floor because it’s was still wet after she left. That was not the worse part. She started getting comfortable on the couch and was starting to tell me about other clients she’s been to and how bad their places are and all. I was uncomfortable with that. I don’t want people to talk about other clients because that should be confidential. I reported it to papa pal’s office and asked that I do not want her to be a pal or signed up for me. I scheduled another one for 7/11, this pal called at 9:30pm Thursday night to introduced herself. No only was too late for that call but the voice in the other side of the phone was very much like much older person than both me and my husband. I politely asked her of her age, sure enough she was 73years old. That was very concerning and sad. I wasn’t going to let an older lady, sounded very tired to come and help us with housework just because I needed help either my Alzeimers husband and also I broke my shoulder and needed help. I kindly explained to her my reason why I was going to cancel the visit. I contacted papa pal and talked to them about canceling the visit. I told them please, nothing against people over 70 but I would not have anyone 70 or older as a pal especially when I specifically asked for help with light housework and transportation. They might be good for companionship but not for cleaning, To me, it’s For safety reasons, my own personal opinion.
Response from PapaAug 13, 2025
Hi there, we’re sorry to hear about your experience. We appreciate you taking the time to share your feedback with us, and rest assured, our team would be more than happy to assist you with any questions you may have.
Marisela Q.
Easy and effective. You build relationships with clients who need the support.
Response from PapaAug 13, 2025
Thanks for sharing your feedback with us, Marisela! We appreciate it. 🌟
Marcia M.
I had been using POPA for approximately three years. I was always satisfied and try to be courteous.My neighborhood is not the best but I keep my home very clean. One employee said it looked like no one lives in my house.The young man who took and picked me up for cataract surgery was very kind and I was very nervous. I am 71 and realize seniors can be a bit much at times.I had been sole caretaker for my 101 year old mother for years and along with chemo at the same time so yes I was a jittery client at first. I always gave good reviews.I was in disbelief at my last appointment.I have only ever used POPA for medical transportation.The last guy was very nice and I asked if he could come again.He said I could request it. So I called at least a week ahead of appointment. Well several days before I called and they said he was sick and hey were working on it.This appoint required someone bring me into office and stay throug procedure. A cortisone shot. Afterwards I was fine and required no assistance afterwards. Mad because two days before procedure I called and they said they were working on ride.Day before they told me they had no one and could they send an Uber which would have been fine with me but state law requires someone be attendance when any procedures like this are done. Night before I had no one and so I contacted a friend.I was in the office at 8AM and at 8:15 AM received a call that no ride availability. I had scheduled this appointment one month ago and absolutely needed to be there. I was left hanging. When I called back the person I talked to was very callous. All the other times good service but this was very important and I was left holding the bag. I don’t think I want their services any longer. A few people were wonderful but this upset me badly. So I hope I never need them again.