PapaReviews of joinpapa.com

4.01,010 reviews
Hospital & Emergency
78 SW, 7th Street, Miami, Florida

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Papa

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About Papa

Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.Established in 2017, Papa offers the following services: transportation services, running errands, help around the house, teaching technology and offering an amazing social experience. Although Papa’s main office is located in Miami, FL, Papa is now available in all 50 states through the convenience of our app. For more information, visit www.papa.com.

Papa (joinpapa.com) has 1,010 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: joinpapa.com
Website: joinpapa.com
Category: Hospital & Emergency
Location: Miami, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 74% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Papa reviews

1,010 approved reviews, newest moderated first

customer
Jul 25, 2019
I did not have a good experience
I did not have a good experience. Although the first was very kind, she showed up 35 minutes late. Not her fault though. The original driver cancelled at the last minute. Needless to say, my doctor cancelled my appointment. They had the nerve to charge me for that incident.
Response from PapaJul 26, 2019
We are very sorry to hear about this experience with our Pals. If you would, please give us a call at 800-348-7951 and describe what went wrong so that we can provide some recompense for this issue.
customer
Jul 24, 2019
Excellent driver, restricted car trunk.
Very competent and intelligent driver. Could have had a car with more trunk space.
Response from PapaJul 26, 2019
Hello! I'm glad we were able to provide you with such a wonderful Pal! However, if you need a Pal with more trunk space then I encourage you to call the office. You can request larger cars and therefore Pals with more trunk space. Here's the phone number to make that request: 1-800-348-7951
customer
Jul 20, 2019
Joinpapa has been our savior
Joinpapa has been our savior. It gives us a little freedom and gives dad his freedom also.
Response from PapaJul 26, 2019
It makes me so happy to know that your lives are getting better with Papa's help! I appreciate your feedback! If you have any additional, specific feedback, call us at 1-800-348-7951! We love hearing success stories!
customVada
Jul 20, 2019
I am very Please with the driver
I am very Please with the driver. Very respectful nice and was concern of me getting to my destination on time. God Bless.
Response from PapaJul 26, 2019
I'm so happy that you are pleased with the services we provided! Hope you enjoyed your flight! I appreciate your feedback! If you have any additional, specific feedback, call us at 1-800-348-7951! We love hearing success stories!
patricia Y.
Jul 20, 2019
very nice and helpful
very nice and helpful
Response from PapaJul 26, 2019
I appreciate your feedback and am glad we were able to provide you with optimal service! If you have any additional, specific feedback, please call us at 1-800-348-7951! We love hearing success stories!
Mary W.
Jul 19, 2019
A Papa employee picked me up after a…
A Papa employee picked me up after a medical procedure. She was courteous, punctual, reliable, and made a very good impression. Great service and value.
Response from PapaJul 26, 2019
I'm so glad that you were so wonderfully helped! I hope we get to assist you sometime again in the future! I appreciate your feedback! If you have any additional, specific feedback, call us at 1-800-348-7951! We love hearing success stories!
Cynthia
Jul 18, 2019
My husband's papa pal was great
My husband's papa pal was great. Bill really liked him. I will use papa again.
Response from PapaJul 26, 2019
It seems like your husband has benefited from the company of a couple of our sweetest Pals! I appreciate your feedback and am glad we were able to provide you with optimal service! If you have any additional, specific feedback, call us at 1-800-348-7951! We love hearing success stories!
Michelle
Jul 18, 2019
Promising
I use this service for my mom, who has dementia. She likes it and the Pals have been great! I gave this 4 stars because the App is bad and needs significant work. Having to call each time to correct each reservists annoying. Not sure it is worth paying the $30 monthly fee yet, as most of the Pals I request again are unavailable. Perhaps a separate pool of Pals should be allocated to clients that pay this fee. Overall, my mom is happy with the service and that gives me peace of mind. Just make sure the Pals know to contact the member at least 24hrs in advance. I suspect this is growing pains and should work out the kinks soon. Thank you for providing this service!
Response from PapaJul 26, 2019
Hello, Michelle! We're so glad your mom has had a lovely time with her Pals! We see you have 17 total scheduled visits! We appreciate your loyalty despite the difficulties. We are aware of some of the difficulties in using the app as the member and are in process of completely reconstructing and revamping that experience. These are definitely opportunities for growth and growing to better facilitate helping people like your mom and yourself to live better. Hope you both continue benefiting from this beautiful service.

PapaReviews of joinpapa.com

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More in Hospital & Emergency, Florida

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I did not have a good experience

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