PapaPapa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.Established in 2017, Papa offers the following services: transportation services, running errands, help around the house, teaching technology and offering an amazing social experience. Although Papa’s main office is located in Miami, FL, Papa is now available in all 50 states through the convenience of our app. For more information, visit www.papa.com.
Papa (joinpapa.com) has 1,010 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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1,010 approved reviews, newest moderated first
Carolyn R.
I honestly feel like this is more than a job. I meet so many nice people and help them. Many of these are elderly people who have no one. They are so grateful and I'm getting paid just to be kind. I also feel like the pay is fair. If this company offered health benefits I would work here full-time.
Response from PapaJun 1, 2026
Hi Carolyn, thank you for all of the great work you do as a Papa Pal! Your feedback is always appreciated by us. 😊
Paula
I had my first "pal" yesterday at night. It was right in my neighborhood! It was awesome, convenient and I had just finished my normal shift at work in Livermore, this was great! Extra money is awesome, esp when I didn't need to travel so much and do much.
Response from PapaJun 1, 2026
Hi Paula, we're so glad to hear this! Thanks for all of the great work you do as a Papa Pal. 😊
Jayne H.
So far it’s a great company to work for. I get paid right away!
Response from PapaJun 1, 2026
Thanks for sharing your feedback with us, Jayne! We appreciate it! 🌟
Melissa W.
Better communication, need to readjust the mileage from the destinations. They are not accurate.
Myla W.
I like the flexibility and helping others. Plus, I get to meet a lot of nice people I wouldn’t have met otherwise.
Response from PapaJun 1, 2026
Thanks for sharing your feedback with us, Myla! We appreciate you and all of the awesome work you do as a Papa Pal! 🌟
Ana Pamela Estrada L.
Very good it was nice Micaela she is a very nice person
Response from PapaJun 1, 2026
Thanks for sharing this with us, Ana! 💙
PrimaDonna S.
As a papa pal on my first visit I found the process to be seamless. The client was satisfied which made me happy.
Response from PapaJun 1, 2026
We're so happy to hear this! Thanks for taking the time to share your feedback with us. 💙
aglow
This was my first attempt to use this service. My Medicare Advantage Plan kept sending me ads. They cover 60 hours a year. So today, on my 67th birthday. I was going to use this service for the first time. I had requested a ride several days ago. I got two links to confirm this request. I confirmed both times. I also got an email with the driver's name. So this morning I was waiting at 7:50 for the ride at 8 pm. When at 8:10 there was no car, I double checked that confirmation link. To my shock, there was a message that I had nothing scheduled! Then I found a note that my ride had been cancelled. I called the customer service. After multiple steps (dob, phone etc), a rep confirmed my account. She then said that the ride was cancelled because the client was already on their way to the hospital! Of course, I had not cancelled the ride. Nobody from Papa Pal had notified me of this cancellation (even though they had requested 2 or even 3 confirmations from me! I got another ride but was late for a very important appointment. Very angry.