Keana H.
Great job very flexible and every job…
Great job very flexible and every job is different
Response from PapaJun 1, 2026
Thanks for sharing your feedback with us, Keana! We appreciate it! 🌟

Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.Established in 2017, Papa offers the following services: transportation services, running errands, help around the house, teaching technology and offering an amazing social experience. Although Papa’s main office is located in Miami, FL, Papa is now available in all 50 states through the convenience of our app. For more information, visit www.papa.com.
Papa (joinpapa.com) has 1,010 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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1,010 approved reviews, newest moderated first
Keana H.
Great job very flexible and every job is different
Response from PapaJun 1, 2026
Thanks for sharing your feedback with us, Keana! We appreciate it! 🌟
Gladys
Friendly members
Response from PapaJun 1, 2026
Thanks for sharing your feedback with us, Gladys! 💙
nikki A.
My account is "temporarily under review" I have no idea why I just woke up one morning and I was unable to login. I cannot get any response or information through chat support after all the issues that I've had with racist, papas, ignorant people thinking you're a maid and being yelled at and all that for the princely sum of $17 an hour with no bonuses or mileage I'm all set. I would like to delete in deactivate my entire account, but I'm unable to do that because I can't login and even though I am under review and can't take any visits I'm called in harassed daily from support asking me to help this papa and that papa, why would they call me if I can't take any visits they need to get it together.
Rochelle H.
I have worked for Papa for 5 years and for the better part of that time, I have had a great experience. I have met and do meet a lot of wonderful people and have made some wonderful friends. There have been some hiccups, Some of the Papa agents have given a few of my Papa's, to whom I am their preferred, some issues when calling to book appts with me. They woul be told that I wasn't available, that I never answered the phone, and did they want another Papa. One Member called me on her cell phone, whike she was on her landing with Papa. She told me that the Papa agent had just called me, and I did not answer. I informed her that Papa had never called me. She was the only call I had recieved. I heard the Papa aent laugh. Anyway the appointment was able to be scheduled. And also I have been recieving calls from Papa and when I answer, there is no one speaking on the other end and then they just abruptly hang up. That is very unprofessional, questionable and very annoying. I am not sure what that is about, but I have an idea. But overall, Papa is good. I have had issues with getting paid at times. There are times when I haven't been. I got paid for the visit miles and the bonus, but not for the visit. I did submit a request, but for some reason it was overlooked. You definitely need to keep your own account of everything. Also, PA workers do not get paid commute miles which is also a factor in whether you want to do this work. Gas is extremely high, and Papa has not adjusted the visit mileage at all. This is can be a very rewarding job, I believe, but it can be a financial challenge if you live in PA, because most jobs are in NJ, almost nonexistent in PA.
Response from PapaJun 1, 2026
Hi Rochelle, thank you for your taking the time to share your feedback with us! We appreciate you and all of the awesome work you do as a Papa Pal! Please be assured that your comments will be raised with the relevant team for consideration. Have a great day!
Ana H.
Meeting nice pal and always be close to my house
Response from PapaJun 1, 2026
Thanks for sharing this with us, Ana! 💙
Noneofyourbusiness
this is a SCAM do not fall for it!!!! I submitted my social,my driver's license,my car insurance EVERYTHING only for them to say they rejected me after I submitted all that information and did the quizzes and everything didnt even make it to the background section which of course is clean but that can't be why they rejected me anyway because they rejected me before they even ran it. what a joke!!! they just want your personal info who knows what they are going to do with it!!!! I am 100% sure all these positive reviews are fake and paid for!
Latosha M.
Meaningful work, building relationship, flexible schedule and love the pay.
Response from PapaJun 1, 2026
Thanks for sharing your feedback with us, Latosha! We appreciate it! 🌟
BARBARA M.
I have members who their family trusts me with. April 2nd I had Margaret who turned 97!!! Took her to get her hair done; shopping and visiting at her home. Bought her a birthday card and a small Bundt cake which she loved. I have about 35 people (members) who request me all the time.
Response from PapaJun 1, 2026
This is so sweet, Barbara! Truly, thank you for all that you do as a Papa Pal. 😊