Midi HealthReviews of joinmidi.com

My menopause journey is probably similar to others - my body was changing, I couldn't fix it, and no one seemed to listen. After 2 unsuccessful Gynecology visits and being sent home w/ a sticky note to do my OWN research on HRT - I decided to try Midi. It was like the heavens opened - I was asked a bunch of questions, sent for labs, talked to someone for an hour! Someone finally listened to me! I was able to get the support I needed to feeling like myself again. I know HRT isn't for everyone, but having someone listen to you is priceless.

I have loved working with Midi - so easy, seamless and convenient. Overall, has been fantastic experience

Working with Midi Health has been life changing!! Dr. Sawyer listened to all of my concerns and found the best solution for me. I can sleep at nights, the hot flashes have been seriously diminished, my brain fog is clearing, and I'm gaining more energy each week. I'm only a month in and can't wait to see how I keep improving.

I would strongly urge anyone considering Midi Health to look elsewhere. This company claims to advocate for women’s health, but my experience showed a complete disconnect between their marketing and the actual care provided. Over the course of several months, I encountered repeated communication failures, administrative errors, and an alarming lack of accountability. I have been engaging (aka paying bills) with this company for SIX MONTHS and I still have no medication. Six months!! I was shuffled between multiple providers, none of whom appeared familiar with my medical history. Messages were routinely ignored for Weeks (sometimes longer), requiring multiple follow-ups just to get a response. Even basic questions about my treatment—such as expected timelines or alternative options—were never clearly answered. For example, I emailed my provider on March 13 asking for a list of alternative medications after they incorrectly submitted the prior authorization to my insurance company - twice. Today is April 7th. Has anyone gotten back to me? Nope. Have I sent SIX EMAILS to follow up on this through the patient portal? Yep. There is no excuse I should be waiting a month for a response. What kind of healthcare is this?! The prescription process was especially concerning. My medication was submitted incorrectly multiple times, resulting in repeated insurance denials. Despite weeks of delays, no one took ownership of the issue, and I was never provided with alternative treatment options—even after asking repeatedly. Scheduling was equally problematic. Appointments were made without my consent (?), there were issues accessing visits, and at one point I logged into a scheduled appointment where no provider showed up. I was later told the visit had occurred, which was simply not true. They billed my insurance company for the visit and I had to have that fixed - and then they told me they "comped" me for the visit. Welp. That's not what happened at all. What stood out most was the lack of accountability. Responses often ignored the actual issue and instead pushed the burden back onto me—whether that meant contacting my insurance company or repeatedly following up through their system - which - as other users have reported, they simply don't respond. After months of effort, I was left with no treatment plan, no resolution, and a significant amount of wasted time and frustration. For a company that positions itself as a leader in women’s healthcare, this level of disorganization and disregard for patient care is unacceptable. I would not recommend this company to anyone.

I love Mary! She’s been extremely helpful, listens to my concerns and gives me great advice and feedback. I also love that the appointments are virtual and always on time.

I was able to check that my insurance was accepted, make an appointment for about 1.5 days later and meet with a provider virtually. The provider was available at 7am which was very helpful so I could complete the appointment before work. She was thorough, quick and efficient. I felt listened to and her feedback throughout the session allowed me to feel completely listened to. So many times when I have an appointment, I feel rushed and like things would get missed with all of the chart checking and being passed off from one provider to the next before I actually see a physician. Not in this appointment. The fact too that this provider understood that I needed someone who was comfortable with both menopause symptoms, weight struggles and mood struggles without blaming one thing on the other and then the other...I can't tell you how helpful that was as well. I left the appointment with a plan and new medication to try. The only downside is the medication that I wanted to start is still going to be expensive, even with insurance...and I know there is no way for every provider to know that in a short appointment but it would be nice, in the future, if there was a way we could see the true cost of medication up front.

I am so grateful for trying Midi to get the help I needed for all the changes going on in this phase of my life. Jordan is excellent at listening and working WITH me to formulate a plan of care to address my needs. And such an easy platform to achieve this level of help!

Wish I could give this zero stars!! I showed up to get lab work (first of I was charged almost $200 that did not apply towards my deductible even tho they are so big on saying they work with insurance) and my provider said the person who submitted it was not licesned in my state. There as NO WAY to contact anyone to get it straightened out there at the lab, I just got a "hope your day gets better" from my provider at the end of the day after I had fasted, wasted time, and not able to straighten it out while there. DO NOT SEND PERIMENOPAUSAL WOMEN WHO HAVE NOT HAD COFFEE OR FOOD ON FOOLS ERRANDS. I wish I had just gone through my own doctor: in an attempt to save money I cost myself more $$ and stress and didn't feel they cared at all about this.