HomebaseReviews of joinhomebase.com

costumer service i spook already to 3 supervisors and non off them called me back

This company is all smooth sailing until something happens. There is no customer service only AI agents. They billed me 3 times on the same day and I called but then an AI agent answers. I sent them emails and again an AI agents answers. Then suddenly I get a strange call on Sunday and no one follows up. It has been a month and I cant get hold of one human being to solve this. I will not be using their services again and going to contact my bank

Home Base is running very slow on our POS. It essentially adds a minute or two to my employee’s shifts that I eventually need to pay, so it is causing more time and stress for me at the moment. Additionally, the passcodes were not syncing with Clover on multiple attempts, we could not clock in when there was an internet outage, and the customer service was not knowledgeable on how to deactivate the “don’t forget to clock-in” pop-ups when it was a mere setting on the account. I appreciate that it is provided for free on clover, but I may save more time and stress if I just hand-wrote my staff’s times.

After talking to 4 people, Vince was able to see the problem and inform me on how to correct it.

No response

If you try to downgrade there subscription service back to free. There software lets you do it and says you are to their free service but they will keep taking money out of your bank account. This company is just another long string of companies that use scamming techniques to drain your account. I am going back to local business, when are we going to say enough of this corporation who screw everyone. You know what I am talking about. Cable, electric, amazon, expedia, the list goes on and on.

She understood the assignment and my struggle with the account. She fixed my issue right away, while also validating everything worked properly as it should.

Fast, effective customer service to solve tech problem.