HeardReviews of joinheard.com

Heard has gone out of their way for me since I joined. Their staff replies in a thorough and timely manner to any questions I have. I live in a state where therapists have to pay sales tax, and they helped me setup my account so that I can run sales tax reports. I was never sure how much I would have to pay my previous accountant, because they charged on a per minute basis. Heard’s flat rate fee ensures that I can plan my finances is in a more predictable way. Not having to explain the therapy business to Heard has been a dream come true. I highly recommend their services.

DO NOT USE THIS SERVICE. If they resolve my concerns, I will remove this review. Edit: They partially addressed by concerns but as of 6/19 I am still not happy since I got letters from two states that my taxes were incorrect. I was referred to Heard by a colleague and at first they were very helpful and kind. Then tax season started and they have been shockingly inept and difficult. One person finally started being helpful and two others interrupted the conversation with unhelpful commentary. I reached back out to the person who recommended it to me and she shared that she started to have terrible experiences. Then I spoke with another colleague, and she also had a terrible experience and they completely messed up her taxes this year as well.

The team is so very responsive. I never feel like I am asking dumb questions which was especially helpful as I am new to private practice money management. It was the easiest bookkeeping and also tax filing experience of my life, even with multiple income streams. The ease of tax estimations and filing components makes this totally worth the price and the bookkeeping is a great added bonus. I love being able to see my expenses and income so easily to track how I am doing.

My experience with Heard was completely disorganized and unprofessional. Their response time was unacceptable, if they responded at all. There were messages that they claimed they sent that I never received. I rarely messaged with the same person. When I asked to actually speak to a human, that request was ignored. Heard caused me more work, more frustration, and I ultimately filed annual taxes on my own because I was so worried I was going to miss the deadline. Heard did refund my prepaid annual subscription and immediately cancelled my account, so I couldn't even review the messages confirming this.

Everyone at Heard has good energy and brings their expertise with a personal touch. Everything about Heard is easy and streamlined and I'm so glad that I have joined. Only wish I had heard about it earlier!!

I appreciate the reminders. With Heard, they keep track of the things I may forget to do or wait to do.

Heard has been such a help for my private practice especially during tax season. Trying to do the things that they do on my own would have been so difficult for me as I am new to all of this. I would recommend Heard for a private practice with no hesitation!

I used Heard during 2023 and it made bookkeeping painless! They sent emails frequently to remind me when to submit my bank statements or review my transactions. Heard also prepared my taxes--personal and business--with no additional charges. I didn't need to worry at all about finances. I've continued using Heard's services this year so there's one less administrative task to take me away from counseling.