Clea
I’ve been using Fridays for my…
I’ve been using Fridays for my telehealth needs for some time now, and overall, I’m very satisfied with their service. The platform is easy to use, and my provider is always professional, thorough, and responsive. However, I’m giving them a 4.5-star rating instead of a full 5 because of a recent issue I encountered when trying to refill my prescription. To refill my last prescription, I had to do a video call with a different provider, which led to a bit of a delay. This new provider wanted to switch me to semaglutide, which wasn't part of my original plan. It caused some confusion and a hold-up in getting my medication. After a second video call a few days later, I was able to speak with my regular provider, and everything was corrected. The main reason I'm choosing to pause my services with Fridays for now is that I have a surgery scheduled soon and also want to take a “hard reset” after being on 15 mg of Tirzepatide for over a year. Although the medication has helped me make progress, I still need to lose an additional 15-20 pounds, so I’m taking a break to reassess my options. Overall, Fridays has been a great service, and I’ll definitely return once I’m ready to continue my weight management journey. The minor hiccup I experienced was addressed promptly, and their customer support was helpful in resolving the issue. Highly recommend them to anyone looking for convenient and professional telehealth care.
Response from Fridays HealthDec 24, 2024
Thank you so much for sharing your experience and for your kind words about Fridays! We’re thrilled to hear that you’ve been satisfied with our platform and the care provided by your regular provider. It’s rewarding to know that we’ve been able to support you on your weight management journey so far. We sincerely apologize for the recent confusion and delay during your prescription refill process. While we strive to provide a seamless experience, we understand how important continuity of care is, especially when it comes to your treatment plan. We’re glad to hear our team was able to resolve the issue promptly, and we’re committed to refining our processes to prevent similar situations in the future. We completely understand your decision to take a pause for your upcoming surgery and to reassess your options after being on Tirzepatide. It sounds like you’ve been making amazing progress, and we’re confident you’ll continue to reach your goals. When you’re ready to resume your weight management journey, we’ll be here to support you every step of the way. Thank you again for your thoughtful feedback and for recommending Fridays to others—it truly means a lot to us. Wishing you all the best with your surgery and next steps!