Fridays HealthReviews of joinfridays.com

Response from Fridays HealthMay 13, 2025

Thank you for your honest feedback — we truly appreciate you acknowledging the responsiveness of our customer service team, even though we clearly fell short in setting expectations around pharmacy timelines. You're right: we should have been more transparent about shipping delays and where things stood with your medication. While we do our best to expedite every prescription, there are times when pharmacy processing and fulfillment take longer than anticipated — and we know that can be frustrating, especially when patients are relying on timely care. We’re sorry that this experience led you to cancel and completely understand your decision. If there's anything we can do to rebuild trust or if you’d like to revisit your care with us in the future, we’d be happy to help. And if you still have any open questions, you can always reach us at [email protected]. Wishing you the best on your health journey. – The Fridays Team

Response from Fridays HealthMay 13, 2025

We’re really sorry for what you went through — this is not the experience we want anyone to have with Fridays. You took all the right steps to update your care, and it’s clear we didn’t follow through on our end. From delays in approving the medication switch to the incorrect shipment and unexpected cancellation, we let you down — and for that, we sincerely apologize. Your health journey should never be this hard to navigate. We’d love the opportunity to make things right. Please email us at [email protected] with your account details so we can review what happened and explore options to correct this and support you moving forward. Thank you for taking the time to share your experience — your feedback helps us improve. – The Fridays Team

Response from Fridays HealthMay 13, 2025

We're really sorry to hear about your experience and appreciate you bringing this to our attention. That’s not the level of communication or care we aim to provide. Dose adjustments should always come with a clear explanation and discussion, and we apologize if that didn’t happen in your case. We’d love the opportunity to look into your account and make this right. Please reach out to our support team at [email protected] so we can review what happened and ensure you receive the care and transparency you deserve. Thank you for your feedback — we’re listening and working to do better.

Response from Fridays HealthMay 13, 2025

We're truly sorry for the experience you’ve had — this is not the level of service we strive to deliver. We understand how frustrating it must be to feel ignored, especially when you’ve clearly communicated your needs and received no meaningful resolution. Your concerns about the shipment error, delayed responses, and lack of support are absolutely valid. We’re currently reviewing what went wrong so we can address this internally and make sure no one else experiences the same issue. In the meantime, please email us directly at [email protected] with your full name and the email used on your account so we can prioritize resolving this for you — including reviewing the refund and cancellation requests. We appreciate you holding us accountable and giving us the opportunity to make things right.

Response from Fridays HealthMay 13, 2025

We're really sorry to hear about the experience you've had. Delays in medication and a lack of resolution from our support team are unacceptable — especially when it impacts your health and peace of mind. We take your concerns seriously and want to make this right immediately. Please reach out to us at [email protected] with your name and the email used on your account so we can escalate this directly to the appropriate team. We'll prioritize resolving your refill issue, confirm your cancellation request if needed, and review any charges for fairness. We appreciate you holding us accountable — your feedback helps us improve, and we’re committed to doing better. – The Fridays Team

Response from Fridays HealthMay 13, 2025

Thank you so much for your kind words! We’re glad our team was able to help resolve the portal issue quickly — and even more grateful to hear you felt supported along the way. We’re always here if you need anything! – The Fridays Team

Response from Fridays HealthMay 13, 2025

We’re really sorry for the frustration this has caused and completely understand how concerning it is to feel unheard — especially after being charged. It sounds like your intake forms may not have been fully submitted, which can hold up your progress in the program, but we absolutely should have been more responsive in helping you resolve that. Please know this is not a scam — we’re a real team and we want to make this right. Please email us at [email protected] with your name and the email address used on your account. We'll prioritize your case, ensure your forms are completed correctly, and either move your order forward or process a refund if you'd prefer not to continue. Thank you for your patience — your feedback helps us get better. – The Fridays Team

Response from Fridays HealthMay 13, 2025

Thank you! We’re so happy to hear you’re enjoying the app and working with our providers. We’re here for you every step of the way! – The Fridays Team