FoundReviews of joinfound.com

Found Health uses deliberate delay tactics to continue charging monthly fees before providing any medication, seemingly to run out the clock so customers fall outside the refund window. I paid recurring fees for weeks with no medication delivered, no clear timeline, and constant excuses. Customer service was unhelpful at best and misleading at worst. Responses were slow, vague, and felt scripted to keep me waiting rather than actually resolving the issue. There was no transparency about delays, no proactive communication, and no accountability. Charging customers month after month without delivering treatment is unacceptable. The experience felt intentionally designed to avoid refunds rather than support patients. I would strongly caution anyone considering Found Health to read the fine print carefully and be prepared for delays and billing headaches. I regret signing up and would not recommend this company.

I am relieved to have gotten my money back. I joined with their Black Friday deal, still over $450. I enter all my insurance info and then spent 3 weeks trying to get an appointment with their clinician. The scheduling wouldn’t work in the app, or on my laptop or via the link they sent me. I patiently sent screen shots, and provided what version app and operating system I was using. I finally asked them just to schedule me. They said they would, but never did. They ignored me. I have requested cancellation as they failed to provide ANY service whatsoever. I cannot see how they stay in business. Save your money and go to your own doctor! **in their response they asked for follow-up, but I never received a link and will NOT post my email on this website. They only seem to care publicly, but not during the 3 weeks I was trying to get help. One more note: they make it impossible to reach them. They post no phone number, and when you submit a help ticket, they scold you not to reach out to follow up or you’ll will be moved to the back of the line. By the way, once you join, they connect you with a community. There are all sorts of people in there who are complaining they can’t get help with medications not being delivered, or with doctors not responding, or with not being able to cancel before it automatically renews….you don’t see those reviews on their website, only after you join.

I'm only leaving one star because it's the only option. The customer service is absolutely atrocious, they want to charge you weekly for a physician visit and won't even tell you how much that might cost despite having your insurance information. I deeply regret agreeing to this because I cannot get a refund of my almost $500, despite their site saying if you cannot complete the program you get a refund. This is an absolute racket! My own ignorance is partly to blame, but they are crooks!

I joined Found on December 16, 2025 and paid the full cost/fee of $2288 for a full year of medication. As of January 2, 2026 i still have not received any shipments. I joined the "Support Chat" and received no information of shipment or even a shipment date. I've emailed, texted and tried the Chat numerous times to nothing but silence. I've already contacted the BBB and now my credit card company about the fraud. Since they have no actual number like other weight loss programs to talk to actual people, i feel this company is a fraudulent. I feel they basically scam people trying to feel better about themselves with the discounted first year special, then ghost them. Leaving the customer to go through the hurdles with the credit card company.

I subscribed to joinfound December 22, 2025. I paid for a one year subscription, costing $2288(They had a $100 off special). I got a message from their dr. saying that for semaglutide, it would be $100 to $150 more a month on top of the $2288, and that billing would adjust that. Joinfound says all meds are included when you join, so I canceled within 12 hours. I explained I canceled due the information the dr. gave me. They said the meds were included and tried to convince me to rejoin, but honestly I am not sure I trust a dr. who gave wrong info right off the bat. I asked for a full refund, since I canceled within 3 days and there had been no meds prescribed. That is where communication stopped. Now all I get are auto response bots, while I have a $2288 charge on my credit card. I have opened a dispute with my credit card company, although I didn't want to go through that hassle, I feel I have no choice, since it is now 8 days later and I have zero refund and zero communication. I have tried to contact them several times and get the same auto response. So I have forwarded all the information to the credit card company, so they can dispute the charge. I have told them if they just communicate I would drop the dispute, but you seriously cannot get a real person from this company. $2288 is a lot of money for a company to take and just leave you on read. Someone mentioned telling our stories on social media. That is a good idea, because if I had watched a video of someone telling this nightmare experience, I would definitely look elsewhere. *After 14 days of auto replies, I threatened to get an attorney, and they finally got back with me within 5 minutes and it was a real person. They said my $2288 should be taken off my card in 3 to 10 business days. It was pending credit within 10 minutes. This company has definitely taught me a lesson. It is a shame you have to threaten them with legal action to get them to treat you right.

Ongoing non communication issues. All.they have done isship meds as fast as they possible can. The "medical ovesight" is a bad joke and although you would think they would require a monthly medical review with the dr...thwy dont. Found does not control prescription deliveries so youbget regular scheduled deleievries as required. They will ship every week if you don't stop them and trust me...you cant talk to them and they do not repond even remotely in a reasonable time. Just recieved a shipment on 12/21...that i had to delay as it was going to ship 3 weeks earlier than I needed and i was notbhome and I had to reach out to the pharmacy to stop it as I could not get any response from Found...againor rather still. today they sent a refill for the prescription that I recieved on 12/21 THAT LASTS 4 WEEKS AFTER THEY CONFIRMED IN WRITING IT WOULD NOT SHIP UNTIL AFTER 01/24. Find another provider.. They have more issues than they are worth and do put patients at risk. I left Futurheatlh to try Found (its a little cheaper for out of pocket payers)...I will be running back to Futurhealth as soon as this "memebership" is over. SAVE YOURSELF.go elsewhere.

Found has help me lose the weight that I’ve struggled to lose for years. The coaches are great and supportive.

Immediate feedback, coaching, community support!