FoundReviews of joinfound.com

Response from FoundOct 21, 2026

We’re sorry to hear about your experience and we hear and understand this frustration. Because of patient privacy regulations, we're unable to discuss account-specific details publicly. However, we'd like to look into your situation and better understand your experience and what happened with your account. If you're open to it, please reply through the secure Trustpilot follow-up message with the full name, email address, and phone number associated with your account and a leader from our team will follow up with you directly. 💚

Response from FoundOct 22, 2026

We’re sorry to hear this has been your experience and we want to make sure this gets resolved. Because we’re unable to discuss account details publicly due to patient privacy regulations, we’d ask that you reply through Trustpilot’s secure message with the full name, email address, and phone number associated with your account. This will be escalated directly to our Member Experience leadership team and someone will be in touch promptly. 💚

Response from FoundSep 23, 2026

We're sorry to hear about your experience, this is not typical of how we operate. What you've described is not the experience we want any member to have, and we take that seriously. Because of patient privacy regulations, we're unable to discuss account-specific details publicly. However, we'd like to look into your situation and better understand your experience and what happened with your account. If you're open to it, please reply through the secure Trustpilot follow-up message with the full name, email address, and phone number associated with your account and a leader from our team will follow up with you directly. 💚

Response from FoundSep 14, 2026

We're sorry for the confusion around your coverage. Found does accept certain Medicare plans, though not all Medicare coverage qualifies. Because of patient privacy regulations, we're unable to discuss account-specific details publicly. However, we'd like to look into your situation and better understand your experience. If you're open to it, please reply through the secure Trustpilot follow-up message with the full name, email address, and phone number associated with your account and someone from our team will follow up with you directly. 💚

Response from FoundJul 20, 2026

We hear you, and we're sorry this has been your experience. Because of patient privacy regulations, we're unable to discuss account-specific details publicly. However, we'd appreciate the opportunity to review your experience further. If you're open to it, please reply through the secure Trustpilot follow-up message with the full name, email address, and phone number associated with your account, and a member of our team will reach out directly. Thank you again for your feedback.

Response from FoundJul 20, 2026

We're sorry to hear your experience fell short of expectations, and we appreciate you taking the time to share this feedback. We understand how frustrating it can be when there is confusion around how the membership and charges work, on top of experiencing side effects. Because of patient privacy regulations, we're unable to discuss account-specific details publicly. However, we'd appreciate the opportunity to review your experience further. If you're open to it, please reply through the secure Trustpilot follow-up message with the full name, email address, and phone number associated with your account, and a member of our team will reach out directly. Thank you again for your feedback.

Response from FoundMay 29, 2026

We're sorry to hear your experience fell short of expectations, and we appreciate you taking the time to share this feedback. We understand how frustrating it can be when there is confusion around medication costs. To clarify, certain plans include compounded GLP-1 medications, brand-name medications such as Wegovy and Ozempic are not included in membership fees and are billed separately through your preferred pharmacy. We work to clearly communicate this distinction throughout the enrollment process and are always looking for ways to make it even clearer. We also hear your concerns regarding the cancellation window and the volume of notifications you received. Member feedback like yours helps us identify opportunities to improve both the onboarding experience and how we communicate with members throughout their journey. Because of patient privacy regulations, we're unable to discuss account-specific details publicly. However, we'd appreciate the opportunity to review your experience further. If you're open to it, please reply through the secure Trustpilot follow-up message with the full name, email address, and phone number associated with your account, and a member of our team will reach out directly. Thank you again for your feedback.

Response from FoundMay 29, 2026

We're sorry to hear your experience left you feeling this way. We understand how frustrating it can be when expectations don't align with reality. To provide some context, Found memberships include access to our provider network, ongoing clinical support, care team access, and our comprehensive weight care platform. While certain plans include compounded GLP-1 medications, brand-name medications such as Wegovy and Ozempic are not included in membership fees and are billed separately through your preferred pharmacy. We work to clearly communicate this distinction throughout the enrollment process and are always looking for ways to make it even clearer. It's also important to note that Found's care model extends beyond a single medication. Our clinicians can prescribe from more than 15 evidence-based treatment options and work with members to find an approach that aligns with their health goals, medical needs, and budget. Additionally, Found accepts insurance for clinical visits, which can help reduce overall care costs and is something many weight care programs do not offer. Because of patient privacy regulations, we're unable to discuss account-specific details publicly. However, we'd welcome the opportunity to review your experience directly. If you're open to it, please respond through the secure Trustpilot follow-up message with the full name, email address, and phone number associated with your account, and a member of our team will reach out. Thank you for taking the time to share your feedback.