Jennie C.
Absolutely horrible experience
Absolutely horrible experience. I signed up with this company and they immediately took $588 from my funds. I then had my scheduled call with the doctor — we spoke for over 30 minutes. Despite this, they later charged me an additional $30 “no-show” fee, which makes absolutely no sense since I was clearly present and completed the appointment. I have now spent over a month fighting with them for a full refund. They are only agreeing to refund $349, even though no actual service was rendered. That means they kept a large portion of my money for nothing. There are many hidden fees, misleading billing practices, and extremely poor customer service. Do not trust this company. As of today, I still have not received my refund.
Response from FoundMar 3, 2026
Thank you for your feedback. We’re continuously working to improve the patient experience at Found, and we take concerns like this seriously. Because of patient privacy regulations, we can’t address specific account details on a public forum. If you’re open to it, we’d appreciate the chance to look into this directly. Please share the full name, phone number and email associated with your account through the secure Trustpilot follow-up message, and our team will reach out to you.



