EzraReviews of joinezra.com

I had a good experience and would recommend. The scan and results are noted clearly and they are easy to work with and read. My only hiccup was I ended up getting two different scans because the first one did not get a part of the scan I was supposed to get- so I had to go back but it was no charge but did take time. Overall I would use them again.

I’d like to take a moment to share an experience that I have recently had with Ezra. Upon ordering my treatment, a technical issue arose whether it was miscommunication or an error. In the way it was prescribed. I was frustrated having just had a horrible experience with another provider. I am immediately reached out to the support team to bring to their attention with the error I had an occurred. I was assured that it was rectified, upon further research into this matter, I could see that it wasn’t. I then elevated my request to speak to a manager. I was contacted by a manager named Alexander. Upon speaking to Alexander and reiterating to him my experience, he jumped into action like I would expect a manager to do which was very surprising given the experience to that point. Although I was not satisfied with support initially within a couple days of speaking with Alexander who handled this in a very professional manner being a manager myself, I do have expectations of how a customer should be treated and how managers should handle certain situations. I was given respect validation with my request which definitely brought down the temperature. He then reached out on a daily basis kept in touch with me several times a day, keeping me updated on the progress of the process. He’s also reaching out to his director to satisfy and make the Customer happy that leaving me that meant everything I would definitely recommend this company although it wasn’t an easy start I believe it will be a happy ending and I will continue to use this provider. They really do care about the Customer and I believe in management that should be your optimal goal is to not only maintain your fiduciary relationship with your business, but also to pertain a relationship with the customer I look forward to working with Ezra in this journey Michelle Davis

I’ve had a generally great experience with JoinEzra. Their service has been responsive, and overall communication has been smooth and helpful. The reason I’m giving four stars instead of five is due to a pricing issue early on. Before placing my order, I specifically asked whether the price quoted to me was a one-time promotional rate or if it would remain the same. I was told there were no one-time specials and that my monthly cost would stay consistent unless I increased my dosage to a certain dose (not sure if it was over 9 or 11mg). However, after the first month, I was charged a higher price. I reached out to customer service, and while it took some time to fully resolve, they did eventually correct the issue. They adjusted my monthly rate back to the originally quoted price and initiated a refund for the overcharge. Aside from this situation, I’ve had no problems with JoinEzra. Now that the pricing has been corrected, I plan to continue using their service.

So far having good experience. Medication arrived quickly and in good state. The customer service and the clinicians are reasonably responsive. Personally I don’t expect live instant responses, and so far I haven’t had to wait more than a day for a response. There was also an error in pricing and my first refill was scheduled for price higher than originally advertised. But with a bit of patience, customer support was able to resolve the issue for me.