EzraReviews of joinezra.com

Very professional and courteous. All my answers were answered and I am looking forward to my journey Thank you

My contact person, Maria, has been so helpful. She has answered my questions quickly, throughly, and without pressure to purchase - really excellent customer support!

I am absolutely thrilled with the customer support I received. Maria, from the support team, was very responsive, understanding, and quick to resolve my issue. I am very pleased with Mondae!

I had a good experience and would recommend. The scan and results are noted clearly and they are easy to work with and read. My only hiccup was I ended up getting two different scans because the first one did not get a part of the scan I was supposed to get- so I had to go back but it was no charge but did take time. Overall I would use them again.

The customer service agent was able to answer my questions quickly. She was also able to solve my problem immediately. I have been very impressed with the level of service each time that I have needed help.

Had two $465 unauthorized charges that were due to "processing errors". My bank sent me a fraud text and was going to close my card. After talking to live chat for over two hours they took them off but would not accept my wish to cancel. It had already "been approved" within a record 4 minutes. I would've had to pay the $100 fee...even though they almost locked my card. Label received on July 2nd, still no movement from UPS. A nightmare to work with.

My meds were delivered to the wrong address due to FedEx mistake. I was very frustrated because I was afraid I was going to miss my shot. There is someone named Juan that helped me all the way through this process, even though I was very frustrated he did everything to know they will stay on top of it until I got my meds. I did receive my meds today just in time for my next injection. I am very impressed how they stayed on top it.

I’d like to take a moment to share an experience that I have recently had with Ezra. Upon ordering my treatment, a technical issue arose whether it was miscommunication or an error. In the way it was prescribed. I was frustrated having just had a horrible experience with another provider. I am immediately reached out to the support team to bring to their attention with the error I had an occurred. I was assured that it was rectified, upon further research into this matter, I could see that it wasn’t. I then elevated my request to speak to a manager. I was contacted by a manager named Alexander. Upon speaking to Alexander and reiterating to him my experience, he jumped into action like I would expect a manager to do which was very surprising given the experience to that point. Although I was not satisfied with support initially within a couple days of speaking with Alexander who handled this in a very professional manner being a manager myself, I do have expectations of how a customer should be treated and how managers should handle certain situations. I was given respect validation with my request which definitely brought down the temperature. He then reached out on a daily basis kept in touch with me several times a day, keeping me updated on the progress of the process. He’s also reaching out to his director to satisfy and make the Customer happy that leaving me that meant everything I would definitely recommend this company although it wasn’t an easy start I believe it will be a happy ending and I will continue to use this provider. They really do care about the Customer and I believe in management that should be your optimal goal is to not only maintain your fiduciary relationship with your business, but also to pertain a relationship with the customer I look forward to working with Ezra in this journey Michelle Davis