EmbodyReviews of joinem.co

Response from EmbodyJul 24, 2026

We know how frustrating it is to experience delays, payment issues, and difficulty getting clear answers when you're trying to begin treatment. That's not the experience we want for our patients. We've continued to strengthen our onboarding, billing, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, address your concerns, and ensure your cancellation has been handled properly.

Response from EmbodyJul 24, 2026

We're sorry to hear your experience didn't meet your expectations. We understand how disappointing it is when you're ready to begin treatment but run into issues getting your subscription started. That's not the experience we want for our patients. We've continued to strengthen our onboarding and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, determine what prevented your enrollment from moving forward, and see how we can help. Thank you for taking the time to share your feedback.

Response from EmbodyJul 24, 2026

We're sorry to hear about your experience and understand how frustrating it is to be waiting without clear updates. We know it's concerning to have completed your provider review, been charged, and still not have information about your prescription or shipment. Clear communication is important, and we're sorry we didn't provide the timely updates you expected. We've continued to strengthen our onboarding, fulfillment, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, provide the latest status of your prescription, and help get everything back on track.

Response from EmbodyJul 24, 2026

We understand how stressful it is when a shipment containing refrigerated medication is delayed, especially when it impacts your treatment schedule. We also understand your frustration with not having a clear resolution while the shipping issue is being reviewed. This isn't the experience we want for our patients. Please contact our support team again and ask to speak with a manager so we can review your shipment, explore the available options, and help get this resolved as quickly as possible.

Response from EmbodyJul 24, 2026

We're sorry to hear this was your impression because it's certainly not the experience we want anyone to have. We don't take accusations like this lightly, and we'd genuinely like the chance to look into what happened. If there was any confusion around pricing, billing, or your interaction with our support team, we want to review it and make sure everything was handled appropriately. Please reach out to our support team again and ask to speak with a manager so we can take a closer look at your account and address your concerns directly. Thank you for taking the time to share your feedback.

Response from EmbodyJul 24, 2026

We're sorry to hear you left feeling this way. That's a serious concern, and it's not the experience we want anyone to have. We'd genuinely like the opportunity to review what happened. If there was confusion about your order, concerns about your interactions with our team, or questions about the items you received, we'd like to investigate them thoroughly. Please reach out to our support team again and ask to speak with a manager so we can review your account, understand what occurred, and work toward a resolution.