EmbodyReviews of joinem.co

Response from EmbodyJul 24, 2026

We're sorry to hear your experience didn't meet your expectations. We understand how frustrating confusing instructions and billing concerns can be, especially when you're comparing your experience with a previous provider. Every treatment request is reviewed by a licensed provider, although not every patient requires a live consultation or additional lab work, as those decisions are based on individual clinical judgment. We're glad to hear your pharmacy delivery experience went well, but it's clear we missed the mark on communication and support. Please reach out to our support team again and ask to speak with a manager so we can review your account, address your concerns, and help improve your experience. Thank you for taking the time to share your feedback.

Response from EmbodyJul 24, 2026

We're sorry to hear you're experiencing these symptoms, and we understand how concerning that must be. While every patient's response to treatment can be different, concerns about side effects should always be discussed with a licensed provider. We'd like to make sure your situation is reviewed as soon as possible. Please reach out to our support team again and ask to speak with a manager so we can connect you with the appropriate clinical team to review your treatment plan and discuss the best next steps.

Response from EmbodyJul 24, 2026

We're glad to hear your experience was positive until it came time to cancel, but we're sorry the process became so frustrating. Spending that much time trying to cancel, being told your account couldn't be located, and not getting a clear resolution is understandably disappointing. That's not the experience we want anyone to have. We've continued to improve our support and account management processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, cancellation request, and make sure everything is handled correctly.

Response from EmbodyJul 24, 2026

We strive to be transparent about our pricing, and we're sorry to hear that wasn't your experience. We're also sorry you had difficulty reaching our team after contacting us. That's not the level of service we aim to provide. We've continued to improve our pricing transparency and support experience, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, address your concerns, and help resolve any remaining issues. Thank you for taking the time to share your feedback.

Response from EmbodyJul 24, 2026

We're sorry to hear about your experience and understand why you were disappointed. We understand how concerning it is when you feel your medication didn't last as expected or didn't provide the results you were hoping for. Medication dosing is determined by a licensed provider based on your medical history and clinical judgment, and if there are ever questions about the prescribed quantity or dosage, we'd like the opportunity to review them with you. We've continued to strengthen our communication and support experience, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your prescription, discuss your concerns about the medication, and help determine the best next steps. Thank you for taking the time to share your feedback.