EmbodyReviews of joinem.co

Response from EmbodyJul 24, 2026

Hi, We're sorry to hear about your experience and understand why this has been frustrating. We understand your concerns about receiving a temperature-sensitive shipment during the summer and then having to wait for an update on a replacement. We know how important timely communication is in situations like this. We've continued to strengthen our shipping and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your shipment, provide an update on your replacement, and work toward a resolution as quickly as possible. Thank you for taking the time to share your feedback.

Response from EmbodyJul 24, 2026

We're sorry to hear about your experience and understand why you were disappointed. We strive to be transparent about our pricing and enrollment process, and we're sorry to hear your expectations weren't met. We also understand how frustrating it is when you're trying to cancel and don't receive the timely assistance you were expecting. We've continued to improve our pricing transparency, onboarding, and support experience, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, address your concerns, and confirm the status of your refund request. Thank you for taking the time to share your feedback.

Response from EmbodyJul 24, 2026

We're sorry to hear about your experience and understand why this has been so frustrating. Medication dosing is determined by a licensed provider based on your medical history and clinical judgment, and we're sorry to hear there was confusion regarding your prescription. We also understand your concerns about the refund process, especially since you contacted us before your medication was filled or shipped. We've continued to strengthen our communication, support, and onboarding processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, your prescription, and your refund request to ensure everything has been evaluated appropriately. Thank you for taking the time to share your feedback.

Response from EmbodyJul 24, 2026

We're sorry to hear you're still waiting for your medication. We understand how frustrating it is to receive notice that your prescription is with the pharmacy and then experience a longer wait than expected. We know you're eager to begin your treatment. We've continued to strengthen our fulfillment and communication processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your order, provide the latest status, and help get your medication to you as quickly as possible. Thank you for taking the time to share your feedback.

Response from EmbodyJul 24, 2026

We know how concerning it is to experience billing issues, receive conflicting updates about your order, and have questions about your prescribed dosage. Every treatment request is reviewed by a licensed provider, and medication dosing is determined based on your medical history and clinical judgment, but we understand how important clear communication is throughout the process. We've continued to improve our onboarding, billing, and support experience, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, your charges, your prescription, and the status of your order. Thank you for taking the time to share your feedback.

Response from EmbodyJul 24, 2026

We understand how disappointing it is to receive medication that you believe was not what you expected, especially when you were simply looking for the correct prescription rather than a refund. That's not the experience we want for our patients. We've continued to strengthen our communication and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, your prescription, and your concerns to help work toward a resolution.