Derek E.
Billing practices are deceptive.
Billing practices are deceptive. Price is great. Delivery is prompt but try and cancel the auto refill. It's impossible. They have no option in the portal to cancel. I emailed to cancel and they sent back an email confirmation that they were processing it and still sent me another shipment and billed me the next month. I called and they finally cancelled by phone admitting there is no way to cancel in your account. They also admitted that when I want to order again it will start the auto billing again. Then in the middle of cancelling by phone the rep disconnected me. I had to stop the charge with my credit card.
Response from EmbodyOct 16, 2026
Hi Derek, thank you for sharing your feedback, and please accept our sincere apologies for the frustrating experience you had with our cancellation process and auto-refill practices. We understand how extremely stressful it is to face difficulties when trying to manage your account, receive unexpected charges after attempting to cancel, and experience a disconnected phone call while trying to resolve the issue. This is certainly not the level of care or transparent service we strive to provide. We truly appreciate you bringing these concerns to our attention and would welcome the opportunity to make things right. Our team will be reaching out to you directly to gather more details and assist you further. - Embody Team