EmbodyReviews of joinem.co

Not only was the service and product great but having an account manager made the experience even better. Abegaile was always ready to answer the phone and personally help me through this journey. In 9 weeks I have lost 30 pounds. Thanks Embody!

Cyerll just got me from day one. Expressing the desire to assist me and help me meet my goals. I was treated as me, a person, as anyone should be. The best experience I’ve had!

⭐ 1 Star — Extremely Disappointing First Experience: Patient Safety and Customer Service Concerns I was genuinely excited to begin my health journey with Embody. In fact, on the very first day I placed my order, I referred three people to the company. One signed up immediately and received her medication before I even received my first order. Unfortunately, my experience has been extremely disappointing. On October 15, UPS marked my prescription GLP-1 medication as delivered, but the delivery photograph clearly shows a white door. My front door is brown. The package was delivered to the wrong location. This is temperature-sensitive prescription medication requiring refrigeration. Its whereabouts and storage conditions are unknown, raising concerns about medication integrity and the potential safety risks of leaving prescription medication at an incorrect address. What has been equally disappointing is the customer service experience. Rather than receiving reassurance, accountability, and proactive assistance, I repeatedly encountered responses focused on what could not be done. Several responses were presented as final, yet continued questioning revealed that additional avenues for assistance existed. I had already initiated an investigation with UPS, but Embody's response was simply to direct me to file a claim and provide a claim number that had not yet been issued. As a paying patient, I expected greater urgency and coordination when prescription medication was misdelivered. After reading other customer reviews, I became even more concerned about recurring complaints involving delivery problems and customer service. I initially had enough confidence in Embody to recommend the company to three people before receiving my first shipment. Sadly, my own experience has left me questioning that confidence. **A healthcare company's responsibility extends beyond providing medication. Reliable delivery, patient safety, transparent communication, and meaningful customer support matter just as much.** My first order remains unresolved, and I am awaiting a meaningful response and replacement. I hope Embody takes these concerns seriously and improves how it supports patients when delivery failures occur.

I was starting to get very frustrated with this company. I had an issue with my first order shipping. I was given a tracking number but that only said label printed for weeks. When I reached out about the issue I was only talked to in circles. Then a representative named Gerald reached out to me. As soon as he was aware of the issue he went to work. He has checked in with me almost daily. He resolved the issue and I'm happy to say I have now received my first order. I am excited to start my weight loss journey. I am extremely grateful to have Gerald by my side!

Staying on top of getting my medication to me

Still waiting on a reimbursement and it's been 2.5 weeks. Still waiting on medication to even be shipped and yet they charged me 2.5 weeks ago. Bait and switch - they advertise one discounted price and charge you another higher price, then you have to FIGHT for a refund. Spotty or no notifications when you need to fill out forms to actually receive your medication.

Percy has been very helpful

Good customer service, 24/7 help available anytime I need it, the pharmacy was easy to work with as well when I had an issue with shipping, and my payment amount has always stayed the same as advertised!