EmbodyReviews of joinem.co

I like my appointments with the providers, really careful and care about our medical history

It took too long to reach support and the website would not allow me to make my own appt. Once I did receive the call from the dic, she was pleasant and solved my issue with dosage.

Warning Do Not Purchase anything from Embody. If I could leave Zero stars I would. On July 30, 2026 I ordered a 1 month supply of Tirzepatide. Pursuant to their request on August 1, 2026, I submitted a medical clearance letter from my PCP to patientsupport/openloophealth/.com.I also uploaded this clearance in the patient portal and I emailed a copy of it to support/joinem/co. I waited a few days before checking the status of my order. In the patient portal it still simply read PROCESSING. I could clearly see that the clearance letter was in the document section and was uploaded in the portal. So I telephoned Embody. Customer support stated that they had NOT received anything and asked that I send it again. So, I did but I also opened a ticket ID #463... and asked that a manager call me back within 24-48 hours. No one ever did. I repeatedly telephoned (4x) and emailed and I got the run around. Finally, on 8/13/26, I called and was transferred to their Patient Experience team. Although they could somehow now see that the clearance letter was sitting right there, they could NOT tell me when or even if the doctor would send the script to their pharmacy. That's right folks, again it was hurry up and wait. No answers just uhm maybe the doctor will get to it. Embody immediately takes your money but they can not offer you updates or support or efficient answers. They can not even call you back. In addition, their patient portal is convoluted. It conveniently lacks a customer support contact button whereby you can text them or the doctor directly in the portal app. This company was a horrible experience. They're unsupportive and feel fraudulent. I also suspect that they are falsely advertising, under staffed, and out of stock on medications. Do your self a favor and go elsewhere. I truly wish that I had a decent experience unfortunately for me, I did not. Buyer beware.

I had a bunch of question and all of them were answered very professional. I was very satisfied with the service and professionalism.

The video call was very personable and friendly.

I have one month in and I'm down four pounds. I am sleeping better and I have so much energy! I have been cleaning my house like crazy because I have so much energy and can finally get the things done that I was putting off because I was simply too tired. The communication and delivery services are great. I get quick responses to my messages and my re-order arrived within days of the order being filled. Also....The price did not change in spite of my request to increase my dosage. So far, I am a very happy customer.

She was very thoughtful, listened to my needs and was very helpful

Terrible customer service, been waiting for an answer to a question for 9 days now, let a prescription run out can't get it refilled because no one will respond. I am not renewing anything with them again, I recommend finding a different company to get your prescription for glp1.