EmbodyReviews of joinem.co

Trying to get sorted out for my initial evaluation had some issues, once I had my appointment it was a great experience!

Good communication, efficient, on point

I ordered on August 6th. No contact from anyone. When I reached out to them the told me I had to schedule a video meeting. This was the first time I heard this. So we scheduled a video meeting for today. 8/18. I logged in according to the instructions and no one answered. Finally got through on the customer help line and was told that my appointment had been cancelled. My portal page said I missed my appointment. I emailed them, no repknse then I received a message saying I have an appointment in two weeks. Will see how that goes. Not optimistic. But they certainly charged my credit card immediately upon the initial order.

The doctor that helped me was kind, informative, and professional. I recommend her!

The rumors are true!!! The customer service is terrible I called to speak to someone three days after receiving the medication on the 10th of August. I spoke to a rep and she was able to transfer me to someone that was still unable to help me because all they do is schedule appointments and my issue is outside of his scoop. If you are 24/7 then you should have RN’s and Physicians that are available to answer questions without an issue.

I ordered a week ago and haven’t heard anything. On my portal it just says to be shipped. Was wondering if anyone could help me?

If I could send this giving 0-stars I would, but at least 1 is required to post. After paying, there was no communication for a week. I then had a pleasant phone consultation and was told I would have my prescription with 5-7 business days. Sounded promising. After business day 8, I was told by their automated system my order cancelled - no explanation. I called and a rep said I didn’t answer an email which had delayed shipping. I never got an email and asked them to resend it. I asked what the email was about- she couldn’t tell me. The email never came. After 4 more days I was told my order was not cancelled but the pharmacy had processed my order and I was told to wait another 24-48hours for tracking info. After 3 more days, no tracking info. I called and the rep told me I wasn’t in their system, but then she put me on hold for 6minutes and came back and said I was sent an email the day prior that I didn’t respond to and that is causing my order to be delayed (but she said I wasn’t in their system system, right?) I checked my in box, spam, and junk mail-no email. I asked her to send the email again with me on the phone. Never came. She told me something was wrong with my email but I got confirmation quickly 20days ago when they took my payment. I also got an email to remind me of my virtual appointment. I have no email issues. She said okay, we don’t have a good address for you. I said it’s been in my patient portal. I asked, which problem is the story she wanted to stick to, email issue or address issue? She said I should wait another 24-48hours, she would update my account with the correct address- which was already there! I then demanded cancellation and a refund. DO NOT USE THEM. It’s a SCAM!!! (Waiting for my refund)

If you're thinking about signing up, let me save you some time, frustration, and possibly your blood pressure… DON'T. My experience with Embody's customer service has been an absolute master class in how not to treat paying customers. I was scheduled to speak with one of their “providers” four separate times. You would think that after one missed appointment, a company that actually cared about its customers might figure out what went wrong. After two, you'd expect someone to intervene. After three, you'd probably assume management (if any exists) would finally notice. Nope. Four appointments. Four no-shows. Each time, I made myself available, rearranged my schedule, and was stupid enough to wait at least 30 minutes on their system for the session to begin. And each time, I was left sitting there, wondering whether the appointment would happen. I understand that things happen. “Providers” get sick. Emergencies occur. Technology fails. That's life. But when a company repeatedly schedules appointments and then can't even get its “providers” to show up, we're no longer talking about an occasional mistake. We're talking about a customer service problem. And this is supposed to be a healthcare company? If they can't reliably manage the basic task of having a “provider” show up at an agreed-upon time, I have to wonder what happens when you have an important question or need help with your treatment. At this point, I wouldn't trust them to reliably schedule a wake-up call, much less manage my healthcare. So, here's my advice to anyone considering Embody… STEER CLEAR! There are plenty of legitimate healthcare and weight-loss providers competing for your business. You shouldn’t have to beg a company to provide the service you've already paid for, repeatedly rearrange your schedule, or sit around waiting for a “provider” who apparently has more important things to do. Four scheduled calls. Four no-shows. That's not customer service. That's customer abandonment with an invite. If this is how they treat patients, I'll glad I’m taking my business and my expectations of basic professionalism somewhere else.