EmbodyReviews of joinem.co

I’ve been trying for 3 wks to speak to someone about my dosage being incorrect. After multiple failed video communications I’m so happy to finally get my dosage correct.

** DO NOT DO BUSINESS WITH THIS COMPANY** I wouldn't even give them one star but I had to in order to move forward with this review. THIS HAS BEEN THE ABSOLUTE WORST CUSTOMER EXPERIENCE I'VE EVER HAD. Communication is absolutely terrible. I've tried to cancel my subscription for over a month and I've been unsuccessful. First they shipped me the wrong dosage after I repeatedly told them that I didn't need to start at the lowest level because I have been on tirzepatide for the last 5 months. I even sent them proof of it. Guess what? They sent me the lowest dosage. So then they said they would send me a replacement and I again repeatedly told them to wait to send me the replacement when I was getting back from being out of the country. They said, "No problem, we'll pause your replacement and when you get back, give us a call and we'll process your replacement and have it shipped to you". Guess what? My medication sat on my front porch for a week. The bottom line is, it's next to impossible to talk to a human, and when you do you get 5 or 6 emails from different "reps" saying they're working on your issue and you should hear back soon. Guess what? You never hear back and when you do, it's a pointless conversation. I'M STARTING TO WONDER IF EMBODY IS A SCAM. AND CLEARLY THE AI TOOLS USED FOR CUSTOMER SERVICE ARE UTTERLY USELESS.

I love the email, text and phone communications!

Customer service once I followed up with calls.

She was knowledgeable and eager to answer my questions.

I have just started and this is my second month. Because I had to wait 3 days past the day money was due to pay I haven't been shipped my 2nd month of tirzepatide and it's been over a week since. When I called they told me it would be 5 to 7 more business days so that will make 2 weeks I will miss my dose. Some people live paycheck to paycheck and cant pay on exact day. That is just poor care having to wait that long!

Super easy, quick consultation, answered all my questions thoroughly and was very pleasant to speak with the provider.

The medicine works! However, you need to contact them each month before medication is sent out. Reasonable enough! However, trying to get in touch with them through email, chat or phone is near impossible. and you have to or you won't receive your medication. I've made numerous attempts holding up to 26 minutes on the phone. Emails that (are) answered usually don't answer my questions, so I get to start over. Appointments that I make with the nurse are cancelled on their end. They changed pharmacy for the last refill of my medication. It's mixed totally different and I can feel it! I feel horrible! I went from 24 units to 43 but I'm told it's the same dose. So what's all the extra then?? I get it, it's mixed at a compound pharmacy. But it's not the same as before! They obviously had to change something or it would be the same! So, it's the same, but it's not! I will not continue if they can't get what I originally got. Bait and switch!