EmbodyReviews of joinem.co

On time delivery and great provider service and price.

The appointment went well. They answered all my questions so far.

I ordered my first dose but it was set to arrive the day after we were evacuated by the Spokane Complex Fires. The medication was not delivered to my home and held at FedEx instead. Long story short, my medication was no longer cold. I reached out to Embody to ask for a replacement. They told me it would be out of pocket for me again. When I asked them to reconsider because of the catastrophic event not being any fault of my own, they said they would escalate it. That was almost 2 weeks ago and I've written to them several times since then but have been ignored. I am still displaced due to the fire and yet they seem to have absolutely no empathy. Update: After leaving this review, someone reached out to me. They refunded my first month and I now have received and started my prescription. I am happy this was resolved but wish it could have happened without having to leave such a negative review first.

Prompt, friendly & informative.

Once my appointment actually got started, what made the experience great was that everything was very straightforward and to the point. One thing that could have been better was the organization of the appointment. The first day I had an appointment scheduled, nobody showed up for the video appointment at all, and I didn’t even receive a phone call, so I had to reschedule. Then, the next day, when I had another video appointment scheduled, nobody showed up for that appointment either. Instead, I received a phone call, which I didn’t answer because I was expecting the video appointment. They left me a voicemail explaining that they were trying to reach me and eventually called me back. Because of this, I had to wait an extra day to have my appointment. Overall, it was still a very good experience. I just think the appointment process could have been a little more organized so there wasn’t any confusion or unnecessary delay. It has now been two days since my appointment, and I have yet to hear from the pharmacy about when my order will be delivered. I’m hopeful that I will hear from them soon and that I will receive my order within the two-day timeframe that was stated.

The provider took the time to get familiar with me. Although she didn’t see my documents she didn’t just leave it at that. She got someone to look further into the issues so it didn’t happen in the future.

Finally a company with customer service and delivering a product that was paid for. I will update soon!!

Customer service is very helpful. Never rude. Video appointment was very professional and pleasant.