EmbodyReviews of joinem.co

I switched to Embody because they had better pricing than what I was paying. This was a costly mistake for me and I will share my experience with you. First, I was on a 12mg dosage. They never called or did a provider meet with me and they shipped a 2.5mg dose. I called them and informed them this was not what I wanted and they said 2 things. One, that the provider does not have to actually confer with you, and two, that they would not refund or replace the shipment with what I wanted. Needless to say, I emailed and told them I no longer wanted on the plan. 4 weeks later I start getting emails to fill out a refill form and I ignored them. This was a mistake. Turns out you have to log into the portal on your computer to cancel. At least I could not get that option when logging in on my iphone. So, no surprise, they charged me again even though I had not requested a refill. I have requested a refund and I have cancelled the subscription online, but when you do that it gives you a message that they will not refund any money regardless of shipment status.

It was informative and efficient. I knew where I could find info if I needed. She was very kind and attentive.

The ease that it was to communicate with the dr and having certain things explained and the same ease in which they provided me with the instructions on the medication

I asked befor ordering to get 5 mg dose without increase. I stopped the order that included 5mg, 7.5mg, 10 mg.was getting sent so that the correct 5 mg doses could be shipped. When I finally received the 3 months meds they were still the incorrect doses of 5mg, 7.5mg, 10 mg. I have asked for correct medication or refund. The physician is now telling me that he will tell me how to adjust units to get the 5mg equivalent. Seems inappropriate

They prescribed me the meds before asking for my previous prescription. When I noted this and tried to reach out to verify and get the correct prescription, they set up an appointment with a provider. At my appointment with the provider the provider said they had no access to any of my records and I’d have to call customer service back I called customer service and all they were willing to do was reschedule another provider “in up to 72 hours”. I asked for a conference call with a provider and customer service so I would stop being ping ponged back and forth. They refused so I said I wanted to cancel and get a refund. That I would go to another provider. They refused because they already sent me (the wrong) prescription. Which I have not received yet. So now I need to initiate a charge back with my credit card which is absolutely ridiculous. I DO NOT suggest you go with embody. Edit to respond to embody: been 2 days and I never got the call from a supervisor I was promised… so it doesn’t seem like you are all too concerned with actually addressing my concern. It seems like you just write a response to a bad review to make others believe you are trying to address poor customer experience without actually doing anything.

The doctor explained everything and I felt very good about my progress.

Not getting in touch with customer service. I've been trying to cancel

I was using another company and I had no way of contacting or talking to a provider one on one. Was very pleasant to be able to speak to someone and ask the questions that I needed answered.