EmbodyReviews of joinem.co

Good so far! I haven’t received the medicine yet but it has been seamless so far

I ordered my medication on the 17th of August. Here is is September 9th and I still have yet to even receive a tracking number for my very first order and they are already getting ready to charge me for my second order! Customer service is a joke. You get repeated emails that read “We understand this is frustrating, your ticket has been escalated but that is all the information we can provide.” I have asked for a refund three times now and have yet to get one. DONT do it! Go to your family practitioner instead. Embody is a scam.

It was clear, she answered all my questions. The only down side is not getting the product faster. She says it will take 5-7 days. I was hoping once I did the interview it would be shipped.

The online provider was excellent and listened & answered all my questions. It felt very comfortable but professional.

I ordered medication from Embody in July. As of today, it still has not shipped—yet I have been charged twice. I also receive delay emails, sometimes literally twice a day, without any meaningful explanation or firm shipping date. When I asked Embody to cancel the unshipped order and refund me, I was told that medication is ineligible for a refund under its return/refund policy. That explanation makes no sense: I am not attempting to return medication that I received. The medication has never been shipped. The FTC’s Mail, Internet, or Telephone Order Merchandise Rule generally requires an online seller that cannot ship within the promised timeframe—or within 30 days if no timeframe was given—to notify the customer and offer the choice of accepting the delay or canceling for a prompt, full refund. A company’s internal “no returns” policy should not be used to deny cancellation and a refund for merchandise it has never shipped. This is medication, not an ordinary discretionary purchase. Customers should be able to rely on accurate billing, responsible communication, and timely fulfillment. Instead, Embody has kept my money, charged me twice, repeatedly delayed my order, and refused to refund items that remain unshipped. I expect the company to reverse the charges immediately but their customer support people are more like scammers and they have been a nightmare to deal with. Based on this experience, I absolutely cannot recommend Embody. You have plenty of other options.

I was charged immediately. I indicated on my intake that I couldn’t have b vitamins in the compound. No one reached out. I thought I read they would approve the medicine within 72 hours. It’s been 5 days. On Saturday 9/5 I submitted: “I do not consent to a compounded formulation containing any form of vitamin B12, including methylcobalamin, cyanocobalamin, or hydroxocobalamin. Which pharmacy and formulation can you provide without B12? I was told to “rest assured” because my request was getting to the proper place. Today, 9/9 I was told the script already went to the pharmacy. Another agent told me it hadn’t, I can’t get a refund, and I can have an appointment with a doctor. This is just a cheap one and done business that does not listen or read intake forms.

I'm about to start my second month. Filled out requested info on email for renewal. Was told provider would get back to me within 24 hours. 5 days passed. Finally reached out.. got the runaround about why I hadn't gotten update on next shipment. Was suppose to do my injection today (Wednesday) but have no idea when my package will ship. They had no problem charging me days ago. Still waiting on shipping update. Will be canceling. Not impressed. Also lost no weight over the 4 previous weeks. Asked to increase dose.

Very excellent service