EmbodyReviews of joinem.co

Great service . Always helpful.

⭐ 1 Star — Very disappointing experience with Embody I would not recommend Embody based on my experience. I ordered tirzepatide from Embody with the expectation that I was purchasing the medication as it was advertised. When my order arrived, I discovered that the tirzepatide had been compounded with L-carnitine, something that was not clearly disclosed to me when I made the purchase. Had I known L-carnitine was being added to the medication, I would not have ordered it. I contacted Embody and requested a refund because I felt the product I received was not accurately represented at the time of purchase. I explained that the vial was unopened and unused and that I was willing to return it. Instead of addressing the fact that the added ingredient had not been disclosed to me before my purchase, Embody repeatedly relied on its policy that medications cannot be refunded once shipped. What made the experience even more frustrating was the customer service. I spent weeks trying to get this issue resolved and felt that my actual concern was repeatedly ignored. At one point, I received confirmation that my account had been canceled without any response at all to my outstanding refund request. When I continued pursuing it, I was again told that medication that had already shipped could not be refunded because of health and safety concerns—even though my complaint was not simply that I changed my mind. My complaint was that I received a compounded medication containing an ingredient that I did not knowingly agree to purchase. I completely understand why a company cannot normally accept returned prescription medication. However, I believe there is an important difference between a customer changing their mind and a customer receiving a product containing an ingredient that was not clearly disclosed before the sale. As a healthcare professional, transparency about what is contained in a compounded medication is extremely important to me. Patients should be able to know exactly what they are purchasing and what will be in an injectable medication before they pay for it and before it is shipped. The lack of transparency combined with the difficulty I experienced trying to resolve the issue has completely undermined my trust in Embody. I ultimately canceled my account and would not use this company again.

This is a very unprofessional co that has charged me for things that I have not purchased. The medication I did purchase has not been available and now they want a doctors note even though I've been on the same medication I'm just going to go back to

My first shipment comes in today. Email updates are given daily while I was waiting through the holiday weekend for my shipment. Customer service responded promptly and was very helpful. The provider I met with was exceptionally knowledgeable and answered all of my questions. I’m excited to start :)

The nurse practitioner I spoke with was very kind and answered all my questions.

Love the team, but I have had a severe migraine for 6 days straight

No appointment is beyond disappointing and unacceptable

I have been waiting 6 days for medical to even review. Then I call to cancel and refund and customer service says they will push my order through. No! I want my money. This company has already proven to be incompetent. I have asked for managers.. been on the phone with customer service for the past 3 hrs. So after I called the 1st time she did send a request to push it through, I said no! Issues on day one.. I’m not dealing with it! Then they say they won’t refund my money but give me a credit to come back and reorder?! Um no.. I want my refund