customer
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Answers to questions were explained in language I could understand.

Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Personal Care · Lancaster, Pennsylvania
Excellent
Personal Care · Allentown, Pennsylvania
Excellent

Personal Care · Archbald, Pennsylvania
Excellent
Personal Care · Quakertown, Pennsylvania
Excellent
10,226 approved reviews, newest moderated first
customer
Answers to questions were explained in language I could understand.
Taco
Was able to reach out to support with no issues and fast response
Callie W.
Quick but efficient
Cynthia Dorman D.
I have contacted embody several times and I should say every time has been a good experience. I would definitely recommend embody to my friends.
Michelle S.
This company is a complete joke. I have been attempting to get in touch with someone regarding the incorrect meds being prescribed and 10 days later no response. I was suckered into signing up for 3 months of medication and “VIP Membership” only to be disappointed from the start. I switched from my previous provider only because they were charging a little bit more and I totally regret it. The good reviews you see are more than likely AI generated. This is a complete scam and I DO NOT RECOMMEND!
Response from EmbodySep 14, 2026
We’re sorry that your experience left you feeling disappointed from the very beginning. We understand how frustrating it is to switch providers expecting better value, only to encounter concerns about your prescription and then wait 10 days without receiving a response. Your concerns about receiving the wrong medication or prescription information should have been addressed promptly and clearly. We sincerely apologize that we did not meet your expectations. We’d appreciate the opportunity to review your account and the concerns you raised so we can better understand what happened and work toward addressing your experience. - Embody Team
Kay Maynard P.
UPDATE: They keep asking me to delete my review and gave me a 30.00 credit towards my next month supply , but as of today September 27th 2026 still havent recieved my medicatikn. And my next payment will be coming out in less than 10 days. But according to them its still within the time frame and they have expedited it to the pharmacy but the pharmacy isnt returning any messages on the delay.. . Also no call from management and I have had atleast 4 tickets submitted to have a supervisor call me . I even have an account manager assigned to me now and her name is Kat and her last message to me was she was waiting for a response from pharmacy and nothing . She even quit responding to me also . I ordered embody filled out the info they took my money . I get an email telling me here's your appointment summary which was interesting because I never had an appointment. They started me at the lowest dose without even asking me or going over my info. I immediately called the representative told me I would have to make an appointment with a provider to have my next dose changed . That there wasn't anything they could do . For the first month. I make the appointment fine whatever. I am told multiple different answers though by different representatives. I was told in an email my shots would be shipped by September 11th. It's Sept 12th now still hasn't been shipped or anything . I do a live chat and they say well it will be 5 to 7 days . Them why did I get an email confirmation saying no later then September 11th. I reply to email and they say we are sorry it hasn't shipped and will expedite this right away . We will update u thru email . 1 day later no response no email I call they say 5 to 7 days now . I ask for a supervisor then I'm told 7 to 10 days . So which is it . My email says by September 11th your agent said 5 to 7 u are saying 7 to 10 . All withing an hour . I'm then told . We will expedite this concern . I said oh I was also told that yesterday again. Ok will they will call u with 24 to r8 hrs. Nothing but a run around with this company. They were quick to take my money but get the run around about my dosage, my appointment and my shipping of my shot . 5 days later and still nothing from nobody . I would stay clear of this company. I seen more people had the same problem now that I did a deeper research. And if Embody sees this get ahold of me asap . Before i do more steps . UPDATE : Still nothing and no answers just they apologize for the delay . It's like their customer service are robots lol. I was also told I would recieve a call back from management in 24 to 48 hrs still haven't recieved that either. And they won't refund my money said they would expedite my concern . But where is that concern really going . This place is a joke . I should have dug deeper
Response from EmbodySep 14, 2026
We’re sorry for the frustration caused by the conflicting information you received about your appointment, dosage, and medication shipment. We understand how upsetting it is to receive different timelines from different representatives and still have no medication or clear resolution. We sincerely apologize for the lack of clarity and follow-through. Your feedback highlights how important it is for our teams to provide consistent information, communicate clearly, and take ownership of concerns through resolution. We’d appreciate the opportunity to review your account and help address the issues you’ve experienced. - Embody Team
Theresa S.
I ordered on 8/18/26. Never heard a word from anyone. Suddenly today on 9/12/26 I get an email saying my order is being fulfilled at the pharmacy. I canceled this entire thing on 8/24/26 due to lack of communication bi want a full refund as I have received nothing. UPDATE ON 9/18/26: now they shipped me an order of medication AFTER I canceled. This is ridiculous. Tried the online chat feature to figure out what is going on and in the middle of the chat, the agent disappeared. Cannot seem to get any answers. If there are any charges on my credit card card, I will be disputing them. Horrible company to do business with.
Response from EmbodySep 14, 2026
We’re sorry that you were left without any communication after placing your order, especially after you had already canceled it due to the lack of updates. Receiving a fulfillment notice weeks later, after you had requested cancellation, would understandably be frustrating. We’d appreciate the opportunity to review your account and cancellation request so we can better understand what happened and help address your refund concern. - Embody Team
Lisa
The first week low dose did nothing. I increased the dose the next week and it controlled my appetite, had bad headaches, fatigue and nausea. The next week the same. The 4th week I think the med lost its effectiveness and it did nothing, huge appetite. Received next vial warm with everything melted. They said it was fine. Took it, no appetite control. Doubled dose, no appetite control. Think it’s a fake med or lost effectiveness from being warm
Response from EmbodySep 14, 2026
We’re sorry to hear about the experience you had with the medication’s effectiveness and the concerns you experienced after receiving a vial that appeared warm or compromised. We understand how frustrating it must have been to see an initial response, then feel that the medication was no longer providing the expected effect. We apologize that you didn’t feel adequately supported in addressing these concerns. We’d appreciate the opportunity to review your order and the details surrounding the shipment so the appropriate team can look into what happened and provide you with a proper response. - Embody Team