EmbodyReviews of joinem.co

Listened and got feedback!

The doctor was very good and explained everything about the medication and the whole process. He listened to me and made sure all my questions were answered.

No appointment happened for the 3 rd time

Whitney was very professional, listened, reviewed & explained the medication & dosages thoroughly..

Felt at ease in answering health questions and getting answers to my questions.

Very responsive.

Not sure what their problem is but they take your money day one and say your approved but then I had to contact them to ask why it wasn't being shipped. They then set up an appt with a NP. This was 5 days later. She said good to go. It's now three days later and I am getting notices about delays. With a medication that has to be taken in schedule, delays won't do. I cancelled. It said I won't be charged further but that remains to be seen.

I signed up for EmBody’s three-month program and initially had a very good experience with the medication itself. Unfortunately, the customer service and fulfillment process has been extremely frustrating. As soon as my first dose arrived, I contacted EmBody and explained that I would be leaving the country and would not return until the end of November. I asked to receive my remaining two vials before I left. I was told they could not send them together because the medication is only considered stable for about 40 days. I agreed to have the second vial expedited and the third held until later. From that point on, I spoke with EmBody representatives every single day and was repeatedly assured that the second vial would arrive before my departure. It never did. Because I am leaving tomorrow and there will be no one here to receive the medication, I asked EmBody to cancel my VIP membership, stop the medication shipment, and issue the appropriate refund. My VIP representative, Luis, told me that the membership had been canceled. Then today I received an email saying my medication had been approved and would be shipping soon. I called the main customer service number and was told that nothing had actually been canceled and that the medication was still going to be sent, despite the fact that I had clearly explained I would be out of the country and unable to receive it. I again instructed them not to charge my credit card for anything further. I was told that future charges have now been canceled, but after so many conflicting promises and assurances, I no longer have confidence that what I am being told is accurate. The medication worked well for me. The problem is the communication, lack of follow-through, and inability to get consistent information from one representative to the next. At this point, I cannot recommend EmBody based on my experience.