EmbodyReviews of joinem.co

They are good at listening and explaining everything

Great experience

Awful experience. I paid, did all the information I was supposed to fill out and waited over a week for an appointment with no communication. I called and escalated it multiple times and they told me they didn’t have any open appointments in the east coast time zone now. Absolutely insane and disappointing behavior

I would give them NO STARS if I could. Stay away from these people. Not clear you need to see a provider prior to getting your medications delivered. Once you decide to cancel very difficulty getting your money back. I never seen a provider and cancelled within 2 weeks and still have not received a refund. If I don't get resolution I will be turning them over to BBB. I appreciate response from Embody....will someone be reaching out to get my account refunded?

From the moment I signed up to the minute I canceled my membership it has been nothing but issues. Before I could even do my televisit with the nurse practitioner they were already trying to send a medication out. The dosage was wrong. I had turned in my prescription from my last dr/company and they did not follow my prescription. I informed them that what they were sending was not going to do anything since they were sending level 1 and I was level 4. They sent it anyway. I was able to talk to the nurse and she said they never told her about the prescription, then she finally found and it saw that the company never referenced it once. She had to send me another medication. I was told I wasn’t going to be charged for their mess up and lo and behold I was charged again for their mess up. I had to call again to try and get my money back and the order fixed. The next month, the exact same issue. Once again they did not follow my prescription and sent me the less dosage. After being put on hold for ever I was told it would be fixed. A week later no one ever got in contact with me. Once again I had to contact them to make sure things were taken care of. I was told AGAIN it would be fixed and that it would be sent me to 2 weeks ago… here we are 3 weeks now and still no medication. In fact I now have a message saying they don’t know when it will arrive. Communication with this company is complete trash. I reached out to cancel my membership and was told I would get an email and I never got the email. I reached out again to cancel and now they say I will get an email on the 18th when they cancel it. I made sure to screen shot the messages in case they try and screw me over again. This is not a good company to go with. I would much rather pay the 300$ cost for a company that communicates and actually works verses this temu version or a peptide. If you are looking for a good GLP this is not the company to go with.

Everything was as expected

Final update** After I disputed charges directly with my bank Embody refunded my card for VIP, NAD+, and Glutithione fees. I also received an email from customer service confirming they were canceled going forward, and that someone was working with tech support internally to fix my broken patient portal account. Patient portal account is currently still broken, but I did see that my active medications are being processed for refills (via the limited app version portal).** Embody has the worst AI slop email auto replies and the most poorly trained customer service representatives I have ever encountered. They had a Labor Day special, so I ordered 2 new meds and a "VIP" subscription that promised a "dedicated account manager." I don't know what that is about, because I still get useless AI slop email replies and a different incompetent customer service representative every time I call them. Currently, after having an account since July 2026, their patient portal does not recognize my email or phone number. Patient support's solution to that problem was to send me an email telling me how verification codes work, as if I was a child. I cannot log in to complete any forms required for an appointment, yet they charged me for medication they won't approve without an appointment, and they canceled my appointment because the required forms are missing. (**update, so far they have canceled THREE appointments and keep emailing me that I have to make an appointment to get my medications approved, and that I don't qualify for a refund because I have not been medically disqualified.... because I haven't had an appointment...because they have canceled every appointment I have made.) They refuse to refund charges for medications they never approved and services that don't even exist. Every single month is a struggle to get my medications. I am stuck with these guys for 12 months because I paid in advance, but I don't recommend anyone make the same mistake. The medication is great, when you can get it. Zero stars would be more appropriate than one, but it wasn't an option. And look at their replies here; even they are AI slop. They mean nothing. They will not follow up in real life. They can't be bothered. Don't use them if you value your money and your sanity.

I paid for the medication over 9 days ago and still have not received my medication but yet they took my money the very first day! I keep getting there is a delay in the pharmacy, was sent three emails all the same thing with no explanation as to why! If I do not receive meds I will be reporting to BBB on this company! Very disappointing! I will also be asking for refund!