EmbodyReviews of joinem.co

I was told that I did not qualify for the program; however, even after canceling the order and monthly costs for a doctor with the company, I was still charged for three months.

Before your purchase, understand this - the company at the present, severely underestimated the number of customers who would sign up for the "lifetime" pricing. When you call for an answer to a question, it is minimally, an hour long wait on hold. There have been no exceptions to this. It is the norm. When you try to make an appointment with an RN to ask an important medical question, you won't be able to make the appointment. You can see that it's telling you there's a basket of dates and times available on the website - but when you click on them, it will tell you UNAVAILABLE. You will refresh the page, click again, and it will tell you UNAVAILABLE. You will call the customer service agent, and after an hour they will try to make the same appointment for you - at which time you'll take anything - and they won't be able to make it - because the same thing is happening to them. They will ask you to click "really fast" hoping that might work, which it won't. Days later you'll see that even though it didn't confirm that appointment, and told you UNAVAILABLE you now have two appointments. I finally received my first dose package of Terz 4 weeks ago, and started the regimen that day. You would assume, that you would have the next round of medicine before you need it, say a day or two, to have it on hand and be ready to go with your 5th dose. You would be correct in thinking - but wrong, with this company. It's now Tuesday. I'm getting texts and emails that there is a delay - and EVERYONE is very sorry. They're tracking it, even. They're on top of it. But you - who've started this new journey in your life, which is scary in nearly every element - are sitting at home wondering, "what happens if I miss a dose after 1 month of taking it regularly, on time?" That's a good question. I don't know either, because I can't get through to the RN's. I'm sending texts to someone, who assures me that it's going to be okay, and hang tight, and this isn't normal. But you know it's normal, because that's the sense you've had for the past 30 days. They are understaffed (on purpose?) and were completely unprepared at launch. The RN's are nice. The coaches are even nicer. But it's 15 minutes - and moving on to the next person, and the people are out of breath and clearly overwhelmed on the Zoom calls or phone when you do meet eventually. But when it comes time for your payment to come off your credit card - boy, that comes off really quick and fast - no issues. Someone, somewhere up top, knows all of this is happening. And has the throttle pushed all the way forward, while all of us - who are trying to stay alive and get the medicine we need to do better, do well even, tolerate it every time it happens. Because we're hopeful, and generous with grace. And scared - -because we started this thing, and it would be really hard to stop with Embody and start with someone else. They know this - I presuppose, and the whole business model is probably based on that hope. You're trapped now - and you'll get your medicine when we say you get it. You'll wait on hold forever because we say you will. You'll get an appointment when we think you deserve one. You'll think, "this will get better, they're just overwhelmed right now" and it won't get better. And when you post this review, there will be a thoughtful, "OH WERE SO SORRY WE APOLOGIZE YADA YADA YADA" response that will try to make it look like they are responsive and they care and they're going to fix it - like all the other bad reviews, and know - that by the time you read this and see it - that it's not true. I am trapped, and don't have the energy to start over again - one month in - scared to death because my medicine isn't here, and I don't know if that's going to mess up my body, because - EMbody.

This is my second order with Embody, and the shipping process continues to be a major issue. My first shipment was significantly delayed, and now I am receiving multiple notifications stating that my second delivery is facing delays as well. When contacting support, they confirmed the delay but admitted they have no idea how long it will actually take. Medication treatments like this are not supposed to be interrupted, yet patients are left stranded without their medication on time. Having to deal with supply chain delays on every single order creates unnecessary stress and disrupts treatment continuity. The service needs to improve its logistics immediately.

the nurse Brian that called me

My provider was excellent!

Provider made me feel comfortable. I had a question and it was answered right away. She was very nice to speak with.

Felt listened to and understood. Everything explained clearly

Laura was great! She listened and answered all of my questions. She asked how I was doing and gave me some good tips.