Rene B.
While the medication did arrive the…
While the medication did arrive the process for anything more than GLP is very slow. DO NOT pay for the VIP membership as its a joke. Your going to be treated the same regardless and DO NOT expect any follow through. Management sucks and will not call you back. Everything is a 24-48 hour wait to hear anything (or so they say) but nobody will call you back. I called 5 times back to back tonight and no support to the call center team (management). One representative even refused to create a ticket on my account because i insisted he create a 4th ticket. Only reason I gave it a 2 stars review is the medication at least arrived and it atleast works. (At this point that was shocking) Don't expect customer support.
Response from EmbodySep 16, 2026
We’re sorry to hear that, while your medication ultimately arrived, you felt unsupported when you needed assistance with other aspects of your care. We understand your frustration with repeated 24–48-hour callback expectations, difficulty reaching management, and having to make multiple attempts to get your concerns addressed. We’re glad to hear that your medication arrived and that it worked as expected. We’d appreciate the opportunity to review your support interactions and escalation history to better understand where the process broke down and address your concerns. - Embody Team


