EmbodyReviews of joinem.co

The video visit was quick and easy and my provider was so helpful!!

The customer care department is wanting. Hattie was amazing and helped me more than any phone call or appointment before this. I was ready to throw in the towel. She deserves a raise

Great communication and explained herself really good and clear

I have not received my medication. The fed ex tracking number they keep giving me does not work. I tried to pick up medicine at local fed ex location and the tracking number was invalid. I have been online with customer service for total time of 3 hours over several chats. No resolution, will not refund because the charge is for a service and not the actual medicine. I do not want to cancel my subscription until I get a refund. I was at least able to pause the next charge. This has been the absolute worst experience. Based on their response, just added information. This is the same canned response I received with each online chat. I was told I would have resolution in 24-48 hours and still nothing. There had been nothing done and today someone told me on the chat that my escalation to shipping had not even been addressed and she would put it as a priority and to expect 5 business days for resolution. I guess this is in addition to the 24-48 hours that I was told to start with. This company is a complete joke. Do not use them.

I would give them zero stars if able to. Their website clearly states free expedited shipping. When I questioned this, they tried to gaslight me and say to them expedited only means free shipping and sorry I misunderstood. There is NO misunderstanding, I was misled on purpose. Now I’m waiting days for my first dose to ship with no idea when it will come. All they say is 7-10 business days. I prepaid for 3 months and they refuse to refund me for the other two months. I’ve ordered from other companies and had my medication within 3 days. This place is a joke. Beaker pharmacy is where my meds are supposedly coming from but who even knows at this point. Can’t say I’d trust them if they’re dumb enough to partner with this company.

This is the first time I'm starting this. I ordered tirzepatide on the 4th. It was sent to the pharmacist on the 10th and it is now the 16th. I get the same story everytime. I just want to start this. It's been paid for. The whole process was supposed to take a week it said. Not happy.

I first must say that I have lost 12 lbs. in my first 4 weeks on Compounded Semaglutide. I did my patient assessment on my last shot day for the month, that’s when it became available in my portal. I requested to be titrated up to a larger dose, which was approved, I have been waiting for 11 days, my medication hasn’t arrived, it’s been “ in progress at the Pharmacy “ all this time. I already missed one dose, and will now miss a second dose, because I’m told I won’t receive it till next week. Totally not acceptable, but there’s no one who can expedite the process. Feel totally helpless. Customer service folks are very polite, but they can’t do anything.

I had an appointment with my representative Jayvee, who was very responsive, friendly and reliable. She provided excellent service and answered all of my questions. I am very pleased thus far with the service I received.