Donna S.
It took almost a week to get in contact…
It took almost a week to get in contact with my provider. I'm hoping that I'll receive my medication in a timely manner.

Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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10,226 approved reviews, newest moderated first
Donna S.
It took almost a week to get in contact with my provider. I'm hoping that I'll receive my medication in a timely manner.
J.
This is the worst company I have ever dealt with. They advertise they have good customer service, Providers you can meet with, None of this is true. I’ve set up 3 appointments, and no one has ever called me, I’ve also asked twice for a supervisor to call me to discuss this matter, as of today no one has called me. Yesterday a Provider called me an hour and 20 minutes late. Embody takes your money and forget about you. Every time I call , customer service they tell me the same thing. “ The medication is at the pharmacy”. I also found these injections are not FDA approved.I asked the provider this question, and she told me this medication was unlabeled. I don’t even know what I am putting into my body. I’ve been on the medication for a month and have not lost any weight. I lost muscle, my face sunk in and my shoulders are bones. Don’t fall for the scam like I did. This is a business, anyone can buy these injections wholesale and sell them, very profitable business. Please be careful. At this point, I am seeking legal advise. All my calls have been recorded just like embody’s calls. Additional information requested from embody. It’s been 3 weeks for my second set of medication. I continue to receive emails that my prescription is at the pharmacy. Please note…. This is the type of service this company provides. Additional info requested by Next Med; I believe everything I wrote was detailed I have not received any medication or replacement. Take the time to read all the negative reviews…. They are all complaining about the same thing. I have also contacted the Media.
Response from EmbodySep 21, 2026
We’re sorry this experience has been so frustrating, particularly with the appointment delays and difficulty getting clear answers about your medication. We also understand your concerns about the medication’s labeling and your reported changes in weight and muscle. These are important concerns, and we’d like to review your treatment, appointment history, and the information provided to you so we can better understand what happened and address your questions appropriately. - Embody Team
gleyson do C.
I paid for a 3 months supply I only received a first month and was 2ML each week what was not strung enough for me being a men they told me they was going to raise the dose but they never send me my September monthly supply what happened to my September supply what about next month because I didn’t receive my September yet and October is coming now only send me my first month with a lower dose that didn’t make much difference and now this almost the end of September can someone please let me know or shipping my GLP1 or give me my money back I need a answer your company take or money before we even get what we are paying for and now I’m not getting what I paid for in full for 3 months supply don’t scam people we are all working hard families I’m very unhappy with this situation
Response from EmbodySep 21, 2026
We understand how frustrating it is to not receive your full order and to feel that the initial dosage wasn't effective. We sincerely apologize for the confusion regarding your monthly supply and the lack of communication about your September and upcoming October shipments. We want to investigate what happened with your order and address your concerns about the medication and billing. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. - Embody Team
Tim A.
The price is right. But, execution is awful. I'm on my 2nd month and I had to email about my 1st order because it took a week longer than the 2 to 3 days they say. 2nd month and today is my day to take a shot and no meds. They just blame the pharmacy. I paid Embody, I don't care about the pharmacy. They need to get a network of pharmacies that are consistent. Not 1 huge pharmacy out of Michigan. I will be switching providers. I wish I hadn't paid for 3 months. You don't really care. 3 cs employees have basically told me "Too bad." Yesterday my dosage was due. Still no tracking. Keep your kind words and figure out how to turn them into action. I've already signed up with another provider (collective.org). I don't want you to be involved with my health ever again. I ordered on Sunday from a new provider and it's in transit to be here Wednesday. Embody owes me a refund for being unable to perform as advertised. Update 9/22: embody finally shipped after 7 business days. Collective was ordered on Sunday night and will be to me tomorrow. Not tough to see who's more responsive. Bye, Embody. You're dead to me
Response from EmbodySep 21, 2026
We’re sorry for the frustration, especially after experiencing delays with both your first and second orders. We understand how concerning it is to reach your scheduled dose date without your medication and then be directed to the pharmacy. We’d like to review your order and shipping history to understand where the delays occurred and address your concerns about fulfillment and communication. - Embody Team
Joyce
She was kind, understanding, patient, knowledgeable and competent.
evelyn T.
Excellent communication!
Genevieve B.
I’m pleased overall so far. I have heard people online whining about the service or lack there of. It has not been like that for me. Everything has been really good and you have been communicating really well.
Trevor V.
Good discussion