Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
joinem.co
Website
joinem.co
Category
Personal Care
Location
Wilmington, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Do NOT use this service. You receive the 1st month very quickly but trying to get the next is not easy. They have charged me and I'm still waiting for this. When you call and try to speak to a manager GOOD LUCK it won't happen. THEY ARE CROOKS DO NOT USE THEM.
Response from EmbodySep 21, 2026
We’re sorry to hear that your first month went smoothly but your subsequent order has been delayed. We understand how frustrating it is to be charged while still waiting for your medication, especially when you’ve had difficulty reaching the right person for help.
We’d like the opportunity to look into what happened and help get you the support you need. Thank you for bringing this experience to our attention.
- Embody Team
SD
Sean D.
Simple, quick, and thorough.
It was quick and easy, no problem at all.
KR
Kathy R.
After waiting over 10 minutes on video…
After waiting over 10 minutes on video call, she called and we went over my questions. It was good when I got to talk with her
Response from EmbodyOct 13, 2026
Hi Kathy,
Thank you for your review. We're glad you enjoyed your experience once connected, but we sincerely apologize for the initial delay in starting your call. We are currently working to improve our wait times.
-Embody Team
HC
Holly C.
DO NOT TRUST OR USE THIS COMPANY
DO NOT TRUST OR USE THIS COMPANY
Do your research—they do not care about your health or journey.
I’m posting this from a new account because updating my original review wasn't enough to capture how bad this experience has really been.
I was assigned a 1-on-1 representative back on September 9th, and while he initially seemed helpful, it quickly became clear that the company stopped listening to him as well. Nearly two weeks later, I still have zero actual resolution or help for my issue. We are just left stuck in total customer service limbo.
This company doesn't care about you, your health journey, or your medication—they only care about taking your money. Save yourself the headache and frustration, do your research, and look elsewhere.
Response from EmbodySep 21, 2026
We are truly sorry to hear that your experience has been so negative and that you feel unheard and unsupported. It's completely understandable how frustrating it is to be stuck in customer service limbo without a resolution, especially when it concerns your health journey. This is certainly not the level of care we aim to provide our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns.
- Embody Team
TO
Terrence O.
Successful
Clinician sincere concern was comforting and knowledgeable. Very good meeting
MC
Migdalia C.
It was good
It was good. I felt everything was explained in terms I could understand.
HP
Holly P.
Not worth your money or time
EDITED
Unfortunately, my initial optimism was short-lived.
I started working directly with a 1-on-1 representative back on September 9th, and while he genuinely tried his best to assist me, the company quickly stopped listening to him as well. It seems even internal escalation can't overcome their broken support system.
Nearly two weeks later, I still have no actual resolution or real help for my issue—just stuck in company limbo. It’s deeply frustrating that even dedicated employees are stonewalled by their own team. Great product and user-friendly portal aside, the customer support setup is completely unreliable. My subscription is officially canceled for good this time.
Since posting this review, my issue was escalated to a 1-on-1 representative who was communicative, understanding, and genuinely helpful. While it is disappointing that it took a public review to reach a real person who could resolve my issues after a month of frustration, I do appreciate this representative's effort—they restored a bit of my faith in the company.
I still love the actual product, and as mentioned before, the user portal is very easy to navigate. Though I had already canceled my subscription, I’ve decided to give them one more month to see if this level of service continues. Fingers crossed they keep moving in the right direction.
Response from EmbodySep 21, 2026
Hi Holly, Thank you for the update. I’m glad to hear that your concern was eventually escalated and that you received support from someone who genuinely listened and helped. We understand how frustrating it must have been to go through weeks of uncertainty before reaching the right person.
We truly appreciate you giving us another chance and sharing this update. We hope the improved communication and support continue moving forward.
- Embody Team
CM
Chris M.
Good discussion about medication
Good discussion about medication, dose and expected delivery.
