Kathleen A.
WARNING!!
WARNING!!! DO NOT USE THIS COMPANY! They are SKETCHY AT BEST! It has been 7 weeks and still no medication...they refuse to refund my money and to ship my order! I've been told 4 different times that it was shipped and gave me a FAKE TRACKING NUMBER! My initial order date was August 16th...today is September 22 and still no medication and no refund...same lies and different stories that it's at the pharmacy being processed blah blah blah. I actually spoke to the compounding pharmacist on September 9th during a scheduled phone appointment that the one and only helpful customer service agent set up for me , this pharmacist confirmed that she herself had already compounded the medication and it was being shipped out that day ! Fast forward 2 weeks later to yesterday and I went online to check because I still haven't received the medication and my account was showing the order was not shipped and it was canceled again! I called to inquire about these problems and delays again today and after waiting more than 30 minutes both times with different excuses why they couldn't help me they pushed me off to the customer service survey recording! This is the absolute worst place you could ever go for help with prescription medication or anything heading to do with Health and Wellness! I truly want anybody considering using Embody to RUN THE OTHER WAY!
Response from EmbodySep 23, 2026
We’re truly sorry to hear about the incredibly frustrating experience you've had with your order, especially the significant delay in receiving your medication and the conflicting information regarding its shipment and cancellation. We would appreciate the opportunity to review your account, including the order details, the various communications you received, and your attempts to resolve this issue, so we can better understand what happened and address your concerns. -Embody Team