EmbodyReviews of joinem.co

I did not receive a call at the scheduled time. I did receive an email that my medication (unsure amount) had been ordered. I have been charged. Please correct this boondoggle.

Very personable

During onboarding the nurse practitioner took time to listen to my concerns and went above and beyond to help me. Very pleased with the customer service given. **Edit: Customer service went from fantastic at time of onboarding to basically non-existent when it was time for my second month order. I didn't get my meds for 2 weeks past the date I should have had them. In addition, had I not called UPS myself, I would have had to wait an additional three days from Friday to Monday to receive them. By that time the ice packs would have melted! Embody just kept repeating that it may take 7-10 days to receive refills after I contacted them well before that to ensure I didn't miss a dose. As it turned out missed one weeks dose and almost missed the second week's. I asked that someone in management reach out to me on two occasions and was told I would receive a call in 24 to 48 hours each time. No calls ever came! When you're paying that price for meds you expect a much better customer service. There is far too much competition for these meds now and I am considering sourcing through another company. Embody needs to step up taking care of existing customers rather than just looking at us like numbers!

First of all, this company gives you THE lowest dose of semaglutide than any other company. They start out at 0.2 then the next dose increases to only 0.4. My first bottle was finished after the 4 injections and I had to call ASAP to begin the next dose process. I was unable to do this in the portal. And of course, I was almost a week late! I am now at the point of having 2 more injections from this bottle and again, the portal changed from 10 days to 57 to fill out the next GLP form! What? I had to call and the foreign speaking tech, who I had a very hard time understanding, told me now I have to call back on Sept 28th before my next shipment of medication will be shipped. This has not been a very good experience so far. And if course I havent felt any difference at all. As a matter of fact, I've gained weight!

The provider explained everything so I understand.

Do not order from this company. It has been a nightmare dealing with them. The meds I received the first month did nothing at all. I contacted them and they said there was nothing they could do and I’d have to meet with a provider. Three provider appointments later, a new order got placed, but this wasn’t to replace the meds that were like water, they charged me again for a new med! It took forever to receive it and when I did it was so hot that even the ice pack was hot. Obviously, the med can’t be injected. That was 10 days ago. They won’t refund my money and won’t send replacement meds. They tell me every time somebody will call me back in 24 hours, but nobody ever does. If you ask for someone else to speak with about the issues, they say there isn’t anybody. I’ve filed complaints with the FTC as well as the pharmacy board and have requested charge backs from my card. That’s my only hope at this point. I don’t know how they’re still in business. Run far away from Embody!

They take forever to process and ship your order—often 2+ weeks. When you try to order a refill early to avoid running out of medication, they won’t allow it. The slow processing and shipping times, combined with their strict refill policy, make it very difficult to stay on schedule.

Quick responses