EmbodyReviews of joinem.co

Horrible customer service and shipping! They offer shipping 7-10 business days but you prescription is held-up at the outsourced pharmacy!!!! You will miss your weekly injection schedule. I'm cancelling my subscription with Embody! No Supervisor available to escalate issues!!! Terrible service! STAY AWAY

I started with Embody back in August, and my first two months were great. I received my medication quickly the first month, increased it for the second month, and received that prescriptionquickly, as well. Now we're in the third month, and my dose was set to increase again, and was due on 9/29. On 9/18 I received an email from patient support asking if it was okay to charge my card and send my prescription to the pharmacy and I replied immediately for them to complete the order. On 9/19, I received another email from patient support that my order was successfully sent to the pharmacy and would be shipped in 3-5 business days. Its now 10/1, and my order STILL HASN'T SHIPPED. I have reached out MULTIPLE times to patient support by email and chat support on the website and now I'm getting '7-10 business days' as an answer. Right there on my patient portal it tells me that my card will be charged in 16 more days, and I still haven't even received the order I already paid for. I've missed my dose, and the company is refusing to refund me. If I don't have shipping information by tomorrow, 10/2, the tenth business day, I will be disputing the charge with my bank and filing a complaint with my state's Consumer Protection Bureau. After a really positive start, I feel scammed.

I joined Embody in August and initially had a good experience with the medication itself. Unfortunately, the refill, billing, shipping, and customer service process has resulted in an interruption in my treatment. My refill was completed and prescribed on September 21. Embody charged me $129 on September 26. My next weekly injection was due September 27, but the medication had not shipped. As of October 1, my account still showed the prescription “At the pharmacy” with tracking listed as “To be shipped.” This was particularly frustrating because I had already contacted Embody previously about problems with the timing of their billing and refill process. I specifically tried to get the schedule corrected so there would be enough time for future medication to arrive before I ran out. When I contacted support on October 1, the representative confirmed that the pharmacy received my prescription September 26. I was then told that although orders normally process within 3–5 business days, they are currently experiencing pharmacy delays and fulfillment is taking approximately 7–10 business days. That is a serious problem with a medication that is taken on a weekly schedule. By the time I was given that information, I had already missed my scheduled injection. Support initially suggested pausing my account, even though I explained that my account had previously been paused and that pausing it did nothing to resolve the medication I was already waiting for. I ultimately requested that my subscription be completely cancelled and requested a refund of the September 26 payment because the medication had not shipped. My refund request was initially denied based on Embody’s non-refundable payment policy. After I specifically requested escalation, support agreed to send the refund request to management and told me I should receive a decision within 24–48 hours. I then asked a simple question: while management reviews the refund, will the prescription I already paid for continue being filled and shipped, and if the refund is denied, will I still receive the medication I paid for? After waiting several minutes while the representative reviewed my account, I was told that the pending September 26 order would have to be paused while management reviews my refund request. Immediately afterward, the chat system disconnected me for being “idle too long,” even though I had been waiting for the representative to review my account. As of writing this review on October 1, my subscription has been cancelled, my refund request is pending management review, and the medication associated with my September 26 payment has not shipped. I understand that pharmacy delays can happen. My issue is how Embody’s refill and billing process handled that delay. A monthly medication service should have a refill schedule that accounts for pharmacy processing and shipping time so patients aren’t left without medication between orders. I have saved the order history, payment history, refund policy, and complete support conversation documenting the timeline above. I will update this review when Embody provides its final decision regarding the refund and/or medication.

I’m on my 2nd week with Embody. So far, the medication hasn't given me any side effects. I’m actually feeling better and have more energy. Don’t let the negative comments detour you from Embody. They’re third on WebMD so that says a lot. I had some concerns and they were answered immediately! Thank you so much, big shout-out to Dane!! 

The provider was genuine and caring about my needs and concerns. People like Jennifer are rare. Thank you for taking time to listen and care about me.

Be very cautious. If you are hoping to get started quickly, then this is not the one for you. They advertise it as though everything happens so quickly, but in reality it may be a month before you even get your meds and then it’s time for your next payment and cycle. Read the fine print, THEY DO NOT OFFER A REFUND after you realize that their appointments are a week to two weeks out AFTER YOUVE ALREADY PLACED AN ORDER. I ordered on September 22nd, and the next appointment was not available until September 29th. Again, you can’t see this until after you’ve paid, because of course I wanted to cancel and just go to a fat doctor here in town. But i spent my money and now i want my product. Fast forward to the 29th, my appointment was on time and she sent it to the pharmacy that day. Well the updated delivery date says OCTOBER 12th. A week before my next payment and dosage is due. UNBELIEVABLE!!They offer to pause but that’s is unacceptable. As I type this, it is still sitting at the pharmacy according to the tracking info. Beware. Just pay the for quality, efficiency, and prompt shipping. Do Not get your glp-1 with embody. You get what you pay for. I will update once I finally see the product has shipped and delivered to me. Update: Still no update on shipping from embody. I did however buy the Groupon for 1st RX yesterday, had my consultation a few hours later, and my meds have already shipped via fedex as of today. I highly recommend starting there and it is a much better deal. I chose the 8 week supply to start of Tirzepatide. Paid $229. Update: On 10/02 Recieved a message that the pharmacy is behind so my order has not shipped. I chatted once again requesting it be canceled and a refund issued. They said it cannot be cancelled because the order is prepared for shipment, mind you the system said the pharmacy is behind. I started my first shot today the 1st RX. Do yourself a favor, DO NOT give Embody your money. Update: 10/06/2026- Finally Received the meds. I will not be starting them but will keep for my second set of dosing as long as prescription is not expired. It will save me money in my next set of fees from 1stRX.

The visit was great. All my questions were answered very clearly.

They answer all questions. The support I need is available at all times.