EmbodyReviews of joinem.co

Customer service was excellent despite my frustration. If a decision is going to be made not to fill a prescription, the patient should be contacted. Had I not contacted Embody, I would have been waiting. My refill request was submitted on 9/15 and payment was made on 9/29/26. I anticipated delivery but did not have a tracking number which prompted my inquiry. Customer service escalated my concern and I was received a call from a provider the same evening.

The appt went smooth. She was helpful and answered my question

Medication arrived 2 days late and was hot. 3 calls and two weeks later no replacement. Then I make an appointment with the physician, who never actually shows up for our telehealth meeting. So done...

Please save your money. I have been a customer for some months now and yes ths price is cheap but the medicine is never on time so you will not be able to take it as recommended. The only good thing about this company is that it is cheap. Customer service sucks. They dont care if you are a loyal customer, and the medicine is watered down. I would be so much further in my glp1 journey if I had just went to a reputable company

Met with a provider via video. It was quick and easy. All of my questions were answered.

I really feel like everyone at the company is trying to meet my needs despite their being such a large customer base

Good conversation and recommendations!!

I don't believe I have ever recommended that people not use a company, but that is exactly what I am doing with Embody. I should have read the reviews, but didn't until things started going wrong. I had reached my goal weight on 10mg Tirzepatide with another company. I asked Embody for a reduction to 7.5mg, the approved dose came back at 6.3mg. I immediately contacted customer service and they said they would refer my request to one of their healthcare professionals and I would hear back within 24-48 hours. Three days and nothing. I reached out again, same response, same no contact. Originally I went with Embody because they indicated shipping within 5-7 days. I had a month long trip planned 15 days out and figured I had enough time. Then, the delay emails started, I received them every day that it was being delayed at the pharmacy. I contacted customer service 5 more times to advise I had a drop dead date and if that could not be met, to just delay the drug shipment until I returned. Several more emails outlining the issue, and that I needed a delay of one month if they could not meet my need by date. Issue was being escalated (a couple of times), no response at all. Then I received an email stating "good news, your drug shipped!" I reached out immediately to inquire what happened. They have a very unique way of never really answering the questions you ask. They always speak around it and never address the issue in their response. Finally, I asked for either a refund, or a new shipment sent on the requested date due to their error and my many email outlining the fact that my requests were submitted BEFORE the order was filled. Nope, no refunds, period. No accommodations due to their error. My last email outlined everything I experienced and asked how they planned to correct the problem, they sent a convoluted response back that never addressed the issues. I will say that their customer service always responds within 24 hours, but they never really answer your questions. Please, find another company to do business with for your GLP-1 drugs. There are many out there that actually treat customers with respect, address concerns and correct any issues. Unfortunately, in my experience Embody is not that company.