jane D.
I tried for 1 month
I tried for 1 month. Lost 10 pounds since all I do is vomit. Finally had to go to my primary care because I haven't been able to hold any food down since. Was given two different nausea prescriptions and told to stop immediately, which I first tried to last week. I have been charged for the next month and since shipment still hadn't been sent from 10 days ago as of today, I figured they could just cancel the whole order and be on my way. It's now Monday and shipment is still in processing, my money is gone and nobody can help me get it canceled or refunded or shipped. I have been informed that since I don't have a medical reason to stop, I will not get the current prescription since I am trying to cancel and will not get a refund since I don't have a medical reason even with my doctor appointment notes. Embody says it is not a good enough reason to quit their program. On my way to bank to cancel my card since Embody won't cancel me or refund me.
Response from EmbodyOct 6, 2026
Hi Jane, we are really sorry you had to go through this, especially while dealing with significant side effects and seeking care from your primary care provider. We understand how upsetting it must be to have your concerns about stopping treatment and your pending shipment leave you feeling like you have no clear path forward. This is certainly not the level of care we aim for our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. - Embody Team


